IHOP — Restaurant in Saco

First it was small things, I asked for no lemon in my tea, easy enough pulled it out and put it on the table. I also asked for extra napkins right when we ordered our drinks, never got them. When placing our food order, she took my mother's order, then my order and then my daughters order. After a brief moment she asked if I could give her my order again, so I did. Again, not a big deal. I ordered a burger. I have believed it came with no mayo, I have an egg allergy. When she brought out our food she placed egg Benedict in front of me. I said no, this isnt what I ordered. They did put a rush on a burger, but my family was almost done eating by the time it came out. It had mayo on it, I missed it in the description. I asked the waitress and explained I had an egg allergy and didn't see it listed. She asked if she could have them remake it, I said no they were all done eating, I gave my daughter the bacon and lettuce that had the mayo on it and removed the bun. I enjoyed my fries and burger patty, I couldn't be upset, I should have read it better. The MANAGER came to our table and asked about what happened. I explained I ordered the burger and she brought out the Benedict, easy mistake, they had a Benedict with a similar name. And that I missed that the burger had mayo. She immediately cut me off, became condescending and said Well I checked before I came over and its clearly listed. Mind you, I didn't ask for anything to be removed, remade or the manager AND I spoke politely to her. I stated that there had been some other smaller issues as well and I wasn't upset. She walked away, then came back 5 minutes later with a receipt stating that it was removed and basically told me it was my fault. She was very rude. If. I had been rude to the waitress or her I could understand the attitude. But I should have clarified if there was mayo so I didn't want to make a big deal about it. We had to go up front to pay for our bill, there were 5 to 6 employees, including this manager and when they saw us walk up, they rushed out to the kitchen. We waited thankfully a short time for our waitress who was covering both sides to come out and she rang us out. My issue is not with the waitress, she is young and probably learning. Or the mess up on the food, things happen. It's the way the manager spoke to me and my family and then disappeared when we tried to leave. It was unprofessional and really almost ruined our day, especially as this was our first outing since my daughter had open heart surgery a week prior. Unacceptable Saco...

Don't waste ur time here,they still haven't gotten there stuff together.i generally love IHOP,but not this location,and I still keep trying.i have been served raw food that was never cooked.last week the country gravy was broken disgusting.yesterday I went again.contry gravy was poo brown and spoiled,they didn't even cook my hash browns.just just drowned them in butter and put them uncooked on my plate again with rotten gravey.i was the only customer in the whole place.i told them i wasnt in a hurry an I would have been fine waiting for them to cook the food.last year they sent raw sausage out on my plate.not kidding,they never hit the grill.not to mention i get charged diffent price for the same meal each time.i paid 31.00 yesterday day morning,and all i could eat was one little pancake and the coffee.you gottah be real talented to mess us a pancake.this has been the same issue with a lot of folks.waitstaff is fine,but they see what there bringing out to customers,and say nothing even when they know is horrible.if it looks so bad u won't eat it,don't bring it out.cooks can be real jerks.i use to train kitchen staff years ago acroos the county for t.g.i fridays.plus 16 years running kitchens.but wholy they can not find a line cooks that take pride in there craft,and could care less if customers get sick like I did last week.go to south Portland location,if u don't want food poisoning.i kinda get it when they first open the manger was screaming at the staff ever time we went,with restaurant full of customers that all said they were gonna call corporate.he is no longer there..they should shutt I down and retrain.maybe they dont pay jack,so thats kind staff u will get.if owners dont care enough,your staff wont either..get it together IHOP.if i go back and have these issues again,i will go back there and fire the cooks my self and cook for free,so people can enjoy a nice meal.really is that bad.my friends wont go back,so i go by myself now.big disappointment because I have to drive 30 minutes to Portland IHOP...good luck IHOP,but we all see the writing on the wall.if it wasn't for tourist,u be closed...

My husband and I have been there twice so far. The first time, the wait time for the food was pretty long, but they had just opened, so it was understandable. My meal was very good but they messed up my husband's order, and kept bringing him a revised dish and on the third serving, he settled for what they brought him, but it still wasn't what he ordered. We went back a second time. We both wanted coffee, so the usual carafe was brought to our table, and the waitress poured it for us, but only to a little more than half full. When she moved on, we proceeded to fill our cups and found that the carafe had very little coffee in it - barely enough to fill 2 cups. The waitress had to know this, or she wouldn't have poured so little out in the first place. Needless to say, we ran out of coffee and asked the waitress for a refill, which she brought with a bit of an attitude, and the coffee was cold. The wait time was again way too long and when we finally got our food, it too was cold. My husband had ordered his breakfast with hash but got home fries instead. I ordered the same thing as the first time, but it wasn't as good - probably because it was cold. I have always enjoyed the i-hop in South Portland. They are quick with service and consistent with the food. Always courteous and pleasant. So, I was thrilled that we were getting an i-hop in Saco, but if the food and service doesn't improve, I can't imagine them staying open for very long. The tourist might keep them in business while traveling through, but the locals are gonna go elsewhere. We want you to succeed. Please make this a better experience, or it may be 3 strikes...