Starbucks — Restaurant in Saco

The absolute worst experience I have ever had with an employee, much less a supervisor, in customer service. My husband and I went through the drive-thru about 6:00 p.m. on Saturday evening. We ordered a grande hot chocolate and mocha. My husband says his coffee cup feels light. We open the cup and there was barely 2/3 a cup. I asked the young woman to add some coffee. She snapped the cup out of my hand and returns a few minutes a later and hands me a dripping cup of coffee which drips all over me and my husband. I try to get her attention again for napkins and she returns to the window and says, "what is your problem now?" I ask for napkins, which she throws at me and my husband asks why they would hand us a cup with coffee dripping down the sides. She commences to ask why he is yelling, which he wasn't and then tells us that we are "acting like children" and should be acting like adults! My husband asks to speak to her manager, and she responds that she IS the manager. We ask for her name, and she refuses to give it and then tells us that if we don't leave "her" drive-thru that she will call the police. We ask for her store number, and she says she doesn't know it. I informed her that I have been going to that location for over 20 years and never have encountered this kind of rudeness. That she could have apologized and that would have been enough. We called the corporate office and filed a complaint. The young woman was not someone I had seen before. There were other staff members standing by and I can't imagine that this is how Starbucks wants or expects their managers to behave. This is a horrible way to mentor staff. It sat with my husband and I for the whole weekend. Both of us are almost 60. I didn't even address the half a cup of luke warm hot chocolate I got. We will never return to this location. We will drive to Biddeford or...

This specific location is awesome.

Staff 5 of 5: Once had a solid 2 minute chat with a server when there was no one behind me in line. Today was was a quick hello, smile, thank you, got coffee and on my way.

Price 4 of 5 stars: $6 for a Chai Latte feels crazy when I didnt alter it at all but that's what Starbucks is. A better Dunkin but you pay for it.

Taste 3 of 5: I've had sandwhich here before that was clearly frozen and heated that was edible but not $7 worthy. Today's Chai is a great flavor wish it came with some cinnamon.

Atmosphere 4 of 5: Went inside to check the bathrooms and they were clean. Floors in dining area were clean. Parking lot was mostly clean. IHOP has trash blowing over from their lot onto yours. Maybe scraping some of the stickers on the guardrail off would be a good idea too as their waterlogged and fading.

Total 16/20 = 4 stars.

One of the better locations for the franchise despite the crazy entrance & exit for...

Worst experience ever at a Starbucks. It's Mother's Day and I just wanted a coffee and breakfast sandwich. I normally don't eat here, so I didn't know the sandwiches were prepare. I can't have certain things due to allergies, so I asked for egg and cheese on croissant and they didn't tell me they couldn't do that. They just gave me an egg and cheese on an English muffin. I NICELY explained this to the woman at the drive through, who then rolled her eyes at me, and threw her napkin down on the counter. Then when I tried handing her the food back, she copped an attitude and said she wasn't allowed to take it. I get it's Covid right now but there is much nicer ways of telling someone that. She was super rude, and it ruined my Mother's Day. If you are going to work in customer service, learn how to speak to people. I won't be...