Starbucks — Restaurant in Sacramento

On Mother's day I went through this Drive-through to get a sandwich and a latte'. When I got to the window to pay the gentleman handed me my drink. As I placed it in my cup holder I noticed that it was full up to the rim of the cup. I was handed my sandwich also and made a comment that my App wasn't working so I wasn't able to record my purchase. I was told to contact Corporate. As I drove through I could see my drink had leaked out of the container and into the cup holder. I then parked, picked up the drink and proceeded to the front door of the Store to ask for another drink and many napkins to clean my cup holder. I tapped on the door (it was locked), no one came over to let me in. I then proceeded to the Drivethru line (Again), to get the matter taken care of. When finally getting to the Drivethru window...I told them what happened showed them the spilt coffee inthe cup holder which had also spilt onto documents nearby. The Gentleman handed me Another drink filled to the brim with coffee! at this point I thought "Good help, must be really hard to find". I stopped him by telling him "I don't want that, look at the cup...Do you see anything wrong?" He stared blankly at me and I stated "The cup is too full, pour some of the coffee out please." I then asked for napkins to clean the mess the first overfull coffee cup made. Got my cup returned to me dripping with coffee. I had to ask to have the cup wiped down before I would retrieve it. A female who identified herself as the Manager came to the window as Iwas about to drive away. She stated that she was sorry and would use this incident to further train her staff in the future. Offered nothing in the way of a credit, sandwich by this time was cold. The call to Corporate was uneventful as I was hung-up on. After 3 tries I just gave up. I have been in Customer Service for over 30 years and have yet to see such unprofessional, impersonal service anywhere I've been. I lived near Seattle when Starbucks first opened and had never had such incompetent service, Ever! Use this review as a training tool on how to lose Customers because you have surely lost mine and my...

Came to this location on Tuesday to order drinks and food, I told the woman at the drive through that I would like to redeem my stars, she forgot and charged me $32.50 I told her she didn’t redeem my stars so I asked for cash refund and she also ignored that request rolled her eyes and just voided the transaction. Told me the money would be back on my card almost immediately, then the general manager told me it usually goes back within 24 hours, it’s been 3 days and no refund. The store gave me a phone number to call that clearly is a high volume call center who doesn’t care about customer issues and told me it’s actually 5-10 business days.

Long story short, I ended up having to spend 70$ between the “cancelled” transaction and the new charge and if the employee wasn’t high out of her mind she would have probably paid attention and all of that could have been avoided and I could have kept my $32 bucks.

Just skip this location, and walk in to the pocket...

Great place to get coffee. The employees are really nice. However, if you make an online order there's no place to park to run in and just grab it. I was told by the employees that anybody can park anywhere there's no designated parking for Starbucks. Also there is only one handicap space in front of Starbucks. When I went to pick up my coffee and came back an hour later the same car was parked in the handicap spot. I'm not a lazy person I don't mind parking far away but if you're just running in to pick up an online order it would be nice to just be close enough to do that especially if you're on a break and your...