Sushi Q — Restaurant in Sacramento

This whole visit was a joke. I have been to sushi q several times. I have always gone to the one on Calvine and have enjoyed their food! It’s some of the best sushi we’ve had in Sacramento and we are always recommending people to try it. But that unfortunately will no longer be the case after today’s experience. I recently discovered the south land park location and was excited to check it out. I was incredibly disappointed. Not only was the food quality poor , but the service was even worse and overall concerning. I was given undercooked sesame chicken, the batter was still dough like and when I brought it to my servers attention she took it to the back to “see what they could do” she came back with the same plate and said that’s just the sauce that’s why it’s soggy and placed it down for me to eat it. I showed her my fiancé plate of chicken that was fully cooked and crispy. She brought it back with an attitude and after 4 different people looked at the plate and looked back at me several times they finally decided to “fix it”. It looked as if they refried the chicken, that was already on my plate, that had been touched by my chopsticks. The whole situation felt very unsanitary and unprofessional. My plate was passed around several times and the chicken still didn’t look to par. I asked for the item to be taken off my tab , as I didn’t eat it. I was told “I can’t do that for you” “ we’ve already tried helping you several times and that’s all we can do you still have to pay for this” I asked for a manager who conveniently wasn’t around at the time and the server said they were the acting manager right now. I was not willing to pay for food I didn’t eat. She gave us no option other then to walk out and not pay which isn’t how I choose to handle things so I unfortunately paid for food I left at the table. There was no concern to satisfy the customer , she was immediately hostile, didn’t ask questions or attempt to fix it, and honestly should not be in a position to serve as she represents the company and she did so very poorly. After several back and forths I asked for the managers contact info. She wrote a fake unfinished email down , I spoke to a sushi chef and he gave me the complete email. We asked for a side of insanity sauce, we received a drop of sauce in a tiny tin cup and were charged $0.75 for the sauce. (I have received a full cup at the other location). Not to mention there were several small bugs crawling on our table the whole time as well. This overall was a horrible experience and I will not be returning or recommending this...

It took forever to get my food over half hour it's really not a place where you just walk in and order you should really call ahead.

Having said that, the place was clean, the staff was friendly, the atmosphere was pleasant. When I got home I had a healthy portion of really nice looking food the presentation was fantastic there was plenty of sushi with the sushi plate I got. It was the first time I had ordered sushi from this place and sushi for lunch. I'm used to those places where they have this thing going around and you just pick what you want you know all you can eat.

This was different and it was nice because you get the menu through one of those scan things you get by taking a picture of it and brings up the menu. The greater helped me pick a choice for lunch and it was a perfect choice I had spicy tuna and I barbecue Salmon well barbecue flavor, both sushi not cooked. Included rice salad and chopsticks that were joined at the end so it was easy to use them which was really nice.

There was plenty of food and I enjoyed it it's a little spicy with the tuna which was perfect.

I would definitely eat there again but I would definitely...

When the host says 35-45 minutes, take into consideration it may be 55-60. I sat outside jn my car at the 45 minute mark and walked in and a server said it’ll be another 5-10 minutes. It ended up being closer to an hour. I am fine with waiting if the product is good but the dragon roll I ordered had fishy tasting unagi. Like it was warmed up then got cold. The softshell crab or spiderman was also fishy tasting like it got too cold. So was my two rolls just sitting there for an hour? I got an additional SushiQ roll and that was okay…but it also seemed like it was sitting. It probably really doesn’t take almost an hour to make these three roll but come on…no apologies, just handed me the sushi to pay and no thank you??? Why am I spending $54 on take out rolls that look like they came from Bel Air??? Additionally, the next morning waking up my throat and mouth felt so dry. I wonder how much salt is added to their sauces…must be a lot for my throat and mouth to hurt. It was good when it first opened and I didn’t mind spending money that produced good quality food but I don’t think it’s as...