Charleys Cheesesteaks and Wings — Restaurant in Saginaw

I went and placed an order here yesterday. I received my food. Once I made it to my car the sandwich was warm not hot and the fries were cold. I was given fries that had been sitting there. I went late, so it was about 9 PM when I called which they close at nine. A guy answered the phone. I explained my issue that I had cold fries and my sandwich wasn’t even hot after they had just made it. (Not sure if they didn’t cook it that long or if they didn’t do the bread right not sure.), the sandwich also had bacon bits instead of the actual bacon strips on the sandwich. I’ve had this sandwich before from this location and it had bacon strips on it. Anyways, the worker proceeded to tell me that he was just a cleaner and he couldn’t help. So I asked for the managers name he said his name was Omar. I call today to get no answer not even able to leave a voicemail. So, I’m leaving this review. Please check your food even if you see them cook it because it may not be cooked to the correct temperature. I also feel like no one should be given cold fries as you have to pay extra to even have fries to begin with. Also, keep in mind there were three people there. Three people behind the counter making the food . So if the person that answered the phone was just a cleaner, there still should have been someone who could have fixed my issue. If you like Charley’s, I suggest going to the location in Lake Worth they are more customer friendly and food...

My order was incorrect so I never ate my meal to truly know the taste. My lady ate her meal. We called in speaking with Kaumar maybe and was offered a percentage towards another order another day.What I do know is I'll never eat at this Charley's after the attempt to rectify the situation went awry. Followed up in store on what went wrong speaking with a lady (owner or manager) and the young lady who took the initial order. I'm a very picky eater so there are things I will never order on a sandwich or pick the items off if incorrect. They were in total denial and all blame shifted to me. One of the more egregious things was when in the store to rectify a 3rd worker was chiming in on something she was not even involved in any way, shape or form. This 3rd wheel made the situation even more maddening. Needless to say the combo they were willing to provide I walked out on based on the customer service. There is another philly spot on North Tarrant Pkwy next to Slim Chickens that is very good and there will be other Charley's. My initial visit to the Charley's in question was 01/12/25 and I'm finally posting this on 03/05/25...

Food is always good as far as flavor, when they get it right. This is about the 3rd time I come to this one Charley’s in Walmart and bybth time I get home I find I get the wrong item, wrongly made or get “all flats” chicken wings”. I guess I should make it a habit to operate n every food container before under in the car from now on…

Service? Good… until you feel frustrated about having to wait 20-30 min for your food to be done, drive 20 min home, find out was wrong and dive another 20 min back to return it, ask to please remake, wait another 20-30 min then drive another 20 min back home… when ask for “no specific ingredient” manager just says : oh he's new… (same guy is been new for the last 3 times?). For getting all flats she insist “flats are just as good as drums” like.. Who goes to buy wings and asks for all flats? Like really?

Oh and she offered a remake all right. Do you want drums? That it'll be an extra change (she says)… I guess I should change them for gas back and forth too…

Atmosphere? it's a Walmart... What can you expect?…...