Seems like the people working are half asleep everytime I go there. Or if it's late they are always in the middle of the system reboot or something. How many times is the reboot necessary? And ill add that it's not at the same time of day/hour that I am talking about when it's late. New, additional comments- The frappe machine is always "being cleaned". This is extremely frustrating for me because I order on the app and go to pick up and they tell me the machine is being cleaned. Well then I feel that somehow I should have been notified that before I drove all the way there to pick up my order and then it's not available. I mean if I put in the order on the app, then had to drive there and wait to go to drive thru, they should have either got the machine up and going or the app should notify me before I drive there. Also! Two times I used my free frappe coupon on the app and went to pick up and the machine was being cleaned. I was told there was no way to get some sort of raincheck because I used my free coupon to get it and now my coupon has been used and I didn't receive the item. The coupons are because of points I have accumulated not just a bonus so I did my part to get them. Anyway this morning I went and all the same issues came up as always so I asked to speak to the manager. The manager came to window and told me there was nothing they could do to accommodate me for my coupon. This is why I'm so frustrated because now I have lost out on 3 of the coupons I purchased with my points and not even the manager could figure out some way to help. She said "well I guess come back later because I'm off in an hour " umm right and thanks again for your accomodation and your excellent...
Read moreMcDonald's Corporation is the world's biggest chain of hamburger junk food restaurants, serving over 58 million customers daily. Their restaurants are run by either a franchise, an affiliate, or the corporation itself. The revenue of the company comes from the lease, royalties, and fees paid by the franchises, in addition to sales in company ran restaurants. McDonald's profits grew 27% over the 3 years ending in 2007 to $22.8 billion, and 9% growth in operating earnings to $3.9 billion. Sibling Richard and Maurice McDonald opened their first dining establishment in San Bernardino, California in 1940. In 1954, Ray Kroc, a seller of multimixer milkshake machines, he learned that the McDonald brothers were using eight of his multimixer milkshake makers in their dining establishments. Kroc went and saw them and accepted franchise their dining establishments for them. After he opened his very first restaurant he looked for franchisees for his McDonald's chains. The very first 3 years were sluggish, but by 1959 Kroc had opened 101 restaurants. Kroc bought out the McDonald's brothers for 2.7 million in 1961. By 1976, McDonald's had served 20 billion hamburgers, and systemwide sales exceeded $3 billion. McDonalds restaurants are located in 119 countries around the world. The menu consist of various types of hamburgers and chicken sandwiches, french fries, fish sandwiches, desserts, soft drinks, milkshakes, various types of coffee, and a variety of breakfast items. McDonalds is the largest fast food chain in the country, and continues to...
Read moreIf I could put zero stars I would. This location has been incompetent and inconsistent for as long as I have lived here. For 10 plus years this establishment has been a sorry excuse for a restaurant let alone a fast food chain as big as McDonald’s. Save your money and travel to Tucson or buy food elsewhere because I can almost guarantee one of a few things will happen with your experience here. Your customer service experience will be abysmal due to the fact hardly anyone on the staff cares (including management). They are in a people business, yet do everything they can to avoid interaction. Your order will be wrong/cold. I have eaten here countless times over the course of a 10+ year span and I have progressively gone to this specific location less and less due to the HORRENDOUS overall experience every time. You’re going to wait in a ridiculous 20+ minute line for absolutely no reason. There are staff chit chatting while customers wait to have their order taken or issue dealt with.
Overall this business should probably be shut down and replaced with something that is consistent, enjoyable, responsive, responsible, and respectful. 0/5 ratings for me. I advise others to stay away as well for the benefit of...
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