This is our go to spot for good Chinese food, however they did us and a lot of people dirty tonight. I called in an order and was told 30 minutes, which is long for them, but it’s Christmas Eve and they were slammed to be expected. I actually got there at about 50 minutes after my order. I was thinking dang it now it’s not going to be hot.

I walk in to find a crowd of about 20 people all waiting for their carry out. No big deal, I love this place and they are slammed. We’re all waiting around, me and a couple other guys, who are waiting for their order are helping newcomers navigate the chaos. We’re actually cheering when someone gets their order lol.

All of us waiting on our order checked in multiple times and was told a couple minutes, 15 minutes and so on. Granted it’s been like an hour since most have ordered. There was someone there that ordered an hour and a half ago.

Either way, we’re all in for the long haul because we like the place. In comes a girl named Jessie. She didn’t know what to do because of the crowd. So I asked her what she was here for. She just wanted to place an order, so I helped her do that.

Meanwhile we’re all still waiting. There was like two or three people I saw get their orders from the crowd, and we cheered for them. Now, I’ve already been waiting an extra 45 minutes. Then they call out Jessie. That’s right, the girl who walked in and placed her order after we have all been waiting, got her order before any of us.

We were all there in solidarity waiting patiently for an hour after our orders were placed because we like the place and want to support it. To then be surpassed by a new order at the counter.

Once that happened, I just walked away. People coming in with new orders were getting their orders before the people who have been waiting for over an hour.

Unfortunately, my family will not be returning to this place. I cannot condone that kind of customer service.