The Big Catch at Salt Creek — Restaurant in Saint Petersburg

Arrived and a very friendly server was behind the bar asked for two Yuengling and two waters from the bar offered to pay and the nice person said that a new waiter was coming and he would put it on his check, no problems we turned around sat at the counter facing Salt Creek sipping our beer and water. Just Happy! About 30 minuets later Chia F , well that's what the name is on my receipt came for our order I said I would like the boom boom shrimp as an appetizer and the Big catch platter my husband said I will have the buffalo chicken wings and beans and rice as a meal. Chia replied do you want the chicken wings and boom boom shrimp first I said no we just want the boom boom shrimp first he them snapped back what flavor do you want we were kinda confused and my husband said on the wings medium. Chia was standing to my left my husband was sitting to my right mind you this is just the bar facing the creek at the back bar chia reached from my left across my body and face to grab the menu on the other side of my husband and he was so close I said excuse me. Well that was the end of our service he did throw down two little plates and two forks twenty minutes later we did receive our four boom boom shrimp. We waited what seemed like for ever to get out dinner that was server by someone other than our waiter and my platter was cold, in the meantime we had finished our first beer and had the cans crushed and on their side laying on the bar and Chia walked by us at least six times never offering to bring us another beer or fill our water, he was standing next to us three times talking to the people two chairs away just chit chatting. I finely went to the other bar and ordered another beer and asked the bartender who was the who server us our first beer what did we do to the guy serving us. When our food was server I had to go find condiments in a basket off another table by the other bar. He never checked back to see if our meal was ok or if we needed anything, no drink ,no napkins , no ketchup, nothing. He did have to bring us the check that was the second time he waited on us. We loved the food and service in the past but this might be a hard no in the future and the excuse that he was to busy is just crap when you have two people sitting at the door and the other guy at the other bar with one guy sitting there and what seemed to be a cook just walking around.. For gods sake do better there are so many other...

When our party of 7 first arrived (about 6:45 on a Friday night), the hostess told us there would be some long waits (about 30 min) for seating. No problem…the live band and cocktails were great to pass the time. When we were finally seated, the waitress was quick to get our drink order (all waters) and then we were ready to order our entrees. After about 30 min, four meals were brought out (shrimp tacos, shrimp pasta, red snapper, shrimp po boy). Nothing was mentioned about the rest of our order (another shrimp taco, peel and eat shrimp, mahi sandwich) and we waited for at least 15 more minutes before we even saw the waitress and asked about it. She seemed surprised we didn’t have the rest. She went to check and (finally) came back and said they were playing our food then and it should be out. Literally 10-15 more minutes passed. After a questionable look to our waitress (who also has not checked our water for refills), she literally runs back to the kitchen, returns with some water and apologies that she does not know what’s happened and the manager will be at our table in a moment. The manager visits and literally says they’ve been busy and even she’s been in the kitchen and asked do we still want our food (😣) and if so she’ll give us 50% off the entrees. This tells me that nothing was cooked or ready 30 min ago. We end is telling her to put our food in to go boxes and bring the check. Our bill was still $89 after $35 discount. Once we got home, the to go plates WERE NOT EVEN THE CORRECT ORDER!!! They were the entrees that the first four in our party received!! The food was actually really good. But I give ten thumbs down for service, lack of accountability or responsibility. We know restaurants get busy. But there is no way any restaurant brings half a party’s dishes out and not the rest. And for that fact, a $35 ‘discount’ was unacceptable. We could’ve been ugly and caused more of a scene but I’m not sure that would have been any help to the situation. But after getting home and not having the right food, maybe we should have. Music, venue, drinks/bar were 4 stars. Wait time, service, and ultimately, incompetencies in service and food prep, professionalism is zero!! So...

Just had a pretty bad experience here with both service and the quality of food which was a shame since it's in such a nice location with a great tiki style ambiance next to the marina and seemed like a great way to end a day of boating.

Our food took about an hour to come out, which we seemed odd as it didn't appear to be very busy and unfortunately we had a waitress whose demeanour was not friendly at any point. She rarely spoke to us which did not help with the situation either. Some of our party were prepared to buy many more drinks for cinco de mayo but we were never asked for anything further in the very long time it took to receive our food.

When our food did finally arrive, two meals were missing. Where was our waitress? We could see her rolling up silverware and chilling on their phone among other staff. Almost 10 mins went by until we asked a different waitress where the remaining meals were and they were promptly delivered which indicated that they were indeed ready but they were just forgotten about.

Several of our group have worked in the service industry and understand if you are having an off day or if the kitchen is backed up, etc but when no apologies or reassurance is given it makes the situation worse.

As for the food, it was average at best and wasn't hot for some of us. I received a pretty dry mahi mahi sandwich, and my partner who had ordered the peel and eat shrimp actually said they were the worst shes had in the St Pete area.

To add to this, we were then told that a 20% tip is automatically added due to the size of our party. We did not feel that 20% service was provided whatsoever. We considered asking for a manager to ask about the service and to readjust this tip but seeing staff openly sitting on cell phones, food taking so long, bad service and another customer making a loud complaint made us assume the manager wasn't there. And at this point, we all...