Dunkin' — Restaurant in Salem

I never thought I'd give a bad review about Dunks but I just feel insulted and disrespected by Dunkin employee Nicole. I just had to say something which normally I wouldn't. Just this was a bigger deal than I ever faced at a place before. I pulled through the drive through and wanted to place two separate beverage orders, I was told that I cannot place two separate orders through the drive and I had to come in. I went into the store and I was waited on by Nicole. She appeared to be agitated and bothered even before I walked up to her. I told her that I want to place two separate orders, she instead rings both beverages in one order, when addressed she became angry and said to me that why didn't I say that before, I was dumbfounded. I said that I did. She was hitting the keys so hard on the cash register, I honestly felt so awkward. She repeats each order slowly as if she was trying to do upset me. It was so disrespectful. She went on and prepared the beverages. I noticed that she didn't add sugar nor caramel to my "caramel macchiato". I pointed out and that was the end of it. she yelled at me while her store manager is standing next to her and could hear her and instead of stepping in and addressing the situation (please note I never once raised my voice or was impolite in any way), the store manager Dominick instructs her to make another drink to which she disagreed. Another employee stepped and offered to make the drink as well. She didn't listen to either and went and grabbed my drink out my hands and pumped 5 or 6x of caramel into my the cup. I was so upset and mostly shocked. I couldn't believe the manager just stood there and allow this to happen. This is the worst service I've ever received in my life. I am more upset with the manger who should have stepped in and taken control of the situation. It was unacceptable and disrespectful. No one should have endure such...

I hate leaving low reviews but i feel like i have to on this one. i work not to far from this location so today i went over for a Matcha Latte and some snacks. When i got back to work and sat down for my break i had about half my drink before i felt EXTREMLY nauseous. I usually get Matcha lattes cuz they are easy on the stomach but not even 10min after drinking half the drink i was slumped over the work bathrooms toilet throwing up matcha powder. No milk, no sugar, nothing that i ate, just matcha powder.

I used to work at Dunkin so i was shocked to see myself throwing up none digested matcha powder. It only really tells me that the powder must be old and hasn’t been replaced properly.

I’m not angry or upset just a little sad i got sick as work and couldn’t enjoy the rest of my drink. The workers there were sweet and service was fast so if anyone sees this who works there please check your matcha powder...

Dunkin is a lifeless option in MA with overpriced prison food and drink and I leave disappointed nearly every time I leave. However that was not the case today. I walk in to what appeared to be a full work staff. They had 2 young ladies cleaning, one was sweeping the floor and the other was washing the walls. It smelled amazing and all the coffee station accoutrements were full and clean. The staff were ALL attentive to me and made multiple changes to my order on the fly. The best part was seeing young people working with a smile and not miserable like nearly every...