Kitchen staff food handling was sanitary and appear to be EXTREMELY low priority the day I purchased my plate of food. The CHEF on duty cooking had one hand gloved the other hand ungloved and rubbing his nose and picking his nose and then handling the vegetables and the meat with the unclean hand. The chef went on to using that SAME ungloved hand that the fingers had been in the the nostrils in the hand, has been rubbing up under the nose and proceeded to handle uncook RAW MEAT and vegetables and cook food to be served to the customers. I submit a complaint of my CONCERNS to the management team just get a reply from the restaurant manager stating “We are sorry that one hand was covered with a glove! WHAT?
They totally dismissed their employee(s) nasty food handling habits, as well as the OSHA violation going on in their kitchen. Did not care to make it right to the customer whatsoever. I had to go to a different restaurant to purchase email for lunch. All due to the staff and management refused to refund my money!
THE FOOD HANDLING is VERY unsanitary!
It was being prepared and served to the public with staff putting their bodily fluids on the food!
If I was NOT forced to pay for BEFORE seeing the UNSANITARY, chef cooking habit in the kitchten I would have WALKED OUT! Instead I was stuck with a meal that I would NOT, nor could I get my money back or receive a coupon for a meal for another day at Panda Express. I received in an email from the company management team, “Sorry” we will look into it !
The employees on duty at the restaurant they reply was “OH!
It seems that I have address the unsanitary kitchen habits to the wrong entity!
This particular restaurant management team and staff made my concerns, as well as my health concerns, feel unwarranted, and the lowest thing on their priority list of concerns!
The care team addressed concerns with the chef wearing ONE glove than stated 'We sincerely apologize'. They did not make any mention on the matter that my meal purchase was unsanitary for consumption! I REFUSE to eat anyones bodily fluids in my food. I feel that it is wrong for management not to make it right by the customer when they’re employees is violating OSHA policies in the open where customers can see exactly what they’re doing. Customer is bringing it to your attention, management is doing absolutely nothing to make it right to the customer! I have been to this restaurant many times. This is my first outrageous complaint. That is uncalled for outlandish behavior that should not be tolerated. The customer should not feel that they are being ignored! With that employee was/and is doing can make people sick!
OSHA provides a list of presence of illness, I will list a illness/conditions that can be found on OSHA website
Using any part of your hands to wipe or dipping your nose or mouth while handling food. Management and employee should review OSHA guidelines for the health safety of staff and customers.
Bronchitis - Cough/ Sneezing/runny nose/cold - Tuberculosis - CVOID - FLU
The list above or just a few symptoms where OSHA list that workers would have the need to rub or dig in your nose, sneeze, and/or cough, These are also elements that can make other people sick when any amount of body fluid is introduced into our food. Food workers should be vigilant with clean their hands as well work area before touching or handling food.
I feel that ONE OF restaurants top concern is ensuring that their staff is fully educated on food safety, good hygiene in the kitchen as well as good body hygiene following OSHA guidelines.
Restaurants should not be so quick to dismiss a health concern from a customer when it is brought to management attention.
Gift card to replace the purchase meal I can be used at any panda express restaurants. I do not like to throw food away. There are many times when I will buy food to feed others. When I provide food to other people, I want the food to be something that...
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