Sbarro — Restaurant in Salem

First off, let me say we DID NOT eat here. My wife went up to the counter at 11am when they should have been opened, and they weren't. The man that was preppingsaid he wasn'tgoing to open until 11:30. We chalked it up to lack of workers post COVID. So we went to Penny's for a half hour but when we returned the lights were still not on and there still wasn't any food out. I went and got food from another vendor, but my wife and son wanted their Sbarros pizza. After another 15 minutes, I had a funny feeling about that place and found all the bad reviews here on Google. I told my wife that I didn't want her and my son eating a place where people were getting sick. As soon as my wife walked away, the lights were turned on just before noon. BAD customer service by the man and two young women who work there and ignored us. We love Sbarro at Plattsburgh and the Albany NY area, but this place needs an overhaul...

Absolutely the worst service ever! There was a line of five of us. There was a young man who looked directly at me twice and continue to work on putting a pizza together and get one out of oven, and completely ignored the line. There was a young girl who not only was doing the cash register, drinks and took persons before me order as he continue to ignore the line. Absolutely no customer service by this young man and the manager who i was informed was in back prepping. If you cant run a franshise properly dont open one and if you cant hire people with great customer service you shouldn’t be in charge of managing much...

Consistently the most god awful customer service I’ve ever had the displeasure of experiencing!!! I’ve visited 5 different locations with my sister over the past year in our travels, and no matter which location we go to the customer service is always bottom of the barrel at best, always, ignored, always treated rudely, always made to wait for in excess of 12 minutes while an employee stares at you but refuses to greet you or...