Subway — Restaurant in Salem

They just lost me as a customer. I go maybe 3--5 times a week - once I sent my wife and they knew who the sandwich was for just based on the order.

Today the snotty teenager behind the counter gave me an experience bad enough I really don't care to ever visit this location ever again - and maybe not even a Subway.

Where to start? Rock-hard, dry-as-a-desert, inedible bread. I got a 6in, and it had already been cut previous. It would amaze me if the bread had been baked in the last 48hr it was that bad. There is no way they couldn't feel how bad it was before even making the sandwich; they just did not care.

Next? Ah, ok, remember how I mentioned I go more often than I probably should? Yeah - until yesterday when they all had a meeting (according to the teen at the counter) a normal 6" Titan Turkey was 8 slices of turkey. I would get extra, which is 50% more, totaling 12 slices of turkey.

Today? A normal 6" is now just 6 slices of turkey, and extra now just gets you 9 instead of the 12 I got just two days ago when I was there last. They reduced the "normal" amount of meat by 25-33%. The worker confirmed yes, they "just had a meeting yesterday and changed it".

It's no wonder Subway in general is failing, but I certainly hope the franchise owner of this one realizes I have two other Subways right here in town, and plenty others nearby, and you just lost my $50 or so a week I used to spend at yours. May not sound like much but in a small town like Salem it doesn't take much for a restaurant to fail - we have plenty of examples of it...

I did a pick up order online through here, when I got home I found that my sub was rock solid, so I called at talked to the manager who apologized and said that sometimes the flatbread does that when they warm up the sandwich and that she would remake my sub, so I went and picked up my new sub, got home, this time the egg on my sub was literally frozen. I guess they didn’t like that I wouldn’t eat their rock solid flatbread sub, so when they did the remake they just left my warm sub with frozen egg and completely cold. Ridiculous and horrible...

I’ve been going to Subway rather regularly for several months, I usually go to the one on 2nd Street, however they have recently been closed for a remodel and I’ve been visiting this location instead. The cookies are often stale, lemonade is good although sometimes the machine has problems, and the subs themselves as well as the service are about on par with other locations I’ve visited, which to say are...