Wendy's — Restaurant in Salem

Whilst traveling across the country, my friend Z and I stopped at this local Wendy’s of Salem, Illinois to acquire grub for the road. Upon entering this establishment, and due to our road warrior lifestyle, we immediately navigated towards the restroom facility. Within this chamber of flatulence, my friend Z realized that the stall was occupied. Peeking through the cracks by chance was a distressed man who may or may not have been under the influence of narcotics based upon his cold, angry stare. It was unsure if said man was actively using the facility or rather partaking in the use of the aforementioned narcotics. We soon came to the understanding that neither of us would be able to use the facility within our timeframe and we quickly evacuated the room in order both leave this creature to his devices as well as request nourishment, after washing our hands of course. Upon having our order taken by the fast food maid, we waited patiently for our standardized chicken “nuggets” and cheeseburgers. Whileth waiting for our orders, the maids and butlers bickered amongst themselves, as it was indeed the lunching hour and understandably hectic, although mildly unpleasant. My friend Z pardoned himself and went to use the facilities at the adjacent Circle K due to the creature’s continuou habituation of the Wendy’s washroom preventing my friend from attending to his bodily functions. After a predictable amount of time for an establishment of this nature, we received our nutrient-cylinders, taking them to the safety of our navigational device. After Z finished perusing the Circle K, we set off again onto the interstate highway and dug into our findings. Z’s nuggets of chicken can only be described as cold sponges inseminated with artificial chicken enhancement; in other words, they tasted great! As for me, the 99¢ chicken sandwich, ordered specially without the unnecessary accoutrement of lettuce and mayonnaise, was similarly spongey and poultry-esque in a pleasing manner. Along with this mild appetizer, I decided to try the “S’Awesome Burger”, for which I had never tried before. While this arrangement of standard grade beef, synthetic cheese product, nonartisan bacon, and extraordinarily pale yet crunchy lettuce was acceptable, I take issue with the name of this concoction. Unless I am misinterpreting the Wendy’s of Salem, Illinois menu, I would assume that the word “S’Awesome” is meant as a pun on the words “sauce” and “awesome.” This is ironic for multiple reasons; to begin, there was a minuscule amount of sauce placed upon the burger, which was just enough to dampen the bun and nothing more. Furthermore, the quality of the sauce itself is suspect, as, from the few bites I could tell, tasted like a basic mayonnaise-ketchup-and-spices sauce that is common among many American quick service restaurants, that was barely comparable to other said restaurant’s rendition of this sauce, certainly not “awesome”. Unless of course, awesome is supposed to refer to the overall assemblage of this sandwich, in which case, I have no problem with seeing, if not somewhat of a stretch of the definition of the word. In conclusion, the above-mentioned Wendy’s establishment was comparable to any other Wendy’s establishment and is therefore acceptable, no...

Tonight I took my dad to Wendy's.. we ordered our meals at the drive thru and pulled up to the window.. the girl that was working seemed irritated that we were even there.. after she handed me our sodas and straws I said thank you.. she slammed the window in my face.. she seemed more interested in the guys she was working with than her customers.. (we were the only ones there) We got our meals and left.. I got half way down the street when my dad said his soda was not a coke so I tasted it and sure enough it wasn't.. it tasted like diet cherry coke.. so then I tasted my sprite and it tasted like diet sprite.. so i turned around and went back.. I pulled back up to the mic.. she said how can I help you? I said hey I just came through and ordered food but our drinks are wrong.. I said we ordered a coke and a sprite.. she said wasn't that what I gave you a coke and a sprite.. I then said no I'm sorry but these are not right.. she said pull forward.. she then opened the window and told me that she made a coke and a sprite but she would remake them and she took the bad sodas back.. several employees came to the window where she was and started saying that we just wanted free drinks, making fun of us, and we felt completely uncomfortable! She finally came back and gave me the new sodas and this time they were the right ones.. BUT While we were sitting there I watched an employee walk up to the drink station, take the lid and straw off the cup he had been using, dipped it into the ice station, knocked some ice out of his cup back into the ice station (the same ice that EVERYONE uses for their drinks), and then filled his cup up with soda.. TO SAY THE LEAST WE DID NOT DRINK THOSE AFTER...

Yesterday, 10/2, my wife and children went into your establishment. A couple was waiting for their order. The drive thru had a few cars, nothing to be too anxious about. There were a few patrons already inside eating. We stood at the register waiting patiently for someone to take our order. After several minutes we asked the couple if they had to wait long to place their order. They said, " not really". About that time their order was brought to them. We made eye contact with the young man but, he never said a word. We made eye contact with several of your employees, who never acknowledged us or even said a word, like, " we'll be right with you", or "good evening ". Nothing.....after several more minutes ( apprimately 10 minutes) we left. We (especially my daughter) love Wendy's. It seems as though customer service/ courtesy has stopped being trained. The first job I ever had (age 14) my boss told me first and foremost to acknowledge the customer with a smile. If you were busy, tell them you'll be right with them. I was not impressed at all by your performance last night. We ended up going to McDonalds and their service was outstanding. My suggestion to you, as a company, would be, to train customer service as a fundamental priority. McDonalds had both drive thru lines full and we still were waited on in a...