The Ugly Pie — Restaurant in Salisbury

Updated below initial post

Horrible customer service. “Shop Manager” Sandy needs retraining. I will be calling to speak with an owner. You have lost future business and I will not be referring anyone to your store. Leaving signs in the display case advertising a product. They ring me up and I paid. Turns out they do not have any of the advertised product. I ask for a punch on the card as a type of reimbursement for the mistake. I was very excited for what I already paid for and then get told they don’t have it. Mistakes were made, nothing was done to correct it. Shop Manager gives me attitude after I complain. Unfortunate, but buyer beware.

Update (1 hour ish after initial post). I messaged the Facebook page directly and I got an immediate response from one of the owners. I let her know the situation and she was great at de-escalating the situation: she validated my feelings and offered me fair compensation for the situation. In addition, she even informed me that she decided to put a new policy in place that a customer will not be rung up until all purchased product is boxed and ready.

The products they sell are delicious and because of the great customer service provided by the owner I will continue to my...

The pies are amazing however the new girl they have working the front is not very professional. I went to turn in my free pie card and she informed me that they are no longer doing it and only punched 3 holes on a new card with 10% off even though all the holes were punched in my old card. She was dismissive and basically cut my conversation to ask if I wanted to buy something. My main issue was today when I went back I purchased two whole pies and a small one and she punched one hole for 80+ $ purchase and I left her a tip. My mom was with me and purchased two small pies and was going to tip with cash and as soon as we punched no tip on the card reader she gave us a dirty look and said “oh wow… mmmmm”. I almost take my money back. I won’t be coming back to deal with a rude person like that. The old girl that was there was so kind and professional, they really need to re-look at their costumer...

Thank you Ugly Pies for a unique dessert experience for my guests at my wedding. It was a fall wedding and neither me or the groom typically go for cake when choosing dessert. Pie was the PERFECT fall dessert we could enjoy. We contacted the staff and they promptly responded with options, we decided to do a tester box, which we enjoyed a ton! We wound up picking flavors from our trial box, and serving the individual pies for guests, which were like cupcake size. We also added a regular size pie for the groom and I to cut, plus some cookies. EVERYTHING WAS AMAZING. The guests enjoyed a different choice and talked about it all night long, and there were no hiccups along the way when coordinating. This was a fun and cost effective choice for my wedding that I will...