Wienerschnitzel

I love Wienserschnitzel normally both when talking about food and service, I've gone through the drive thru at different locations over many years and I've never had a bad experience until these past few months. This particular location is a regular for me and I've for the most part had good experiences. Over the past two months, September and October, I have gone to this location several times wanting to try the pumpkin spice shake. Each and every time they have either told me their ice cream machine is broken and they can't make shakes or the machine is being cleaned and they can't make shakes. I went to two other locations and I don't know if it was a coincidence or if it had something to do with Covid and they weren't currently able to sell ice cream items as I know some businesses that sell food aren't selling certain items, but they also told me that their machines were not currently working or being cleaned and they could not sell Ice cream items. I assumed if it had anything to do with Covid, they would not be advertising anything to do with ice cream which it was being advertised so I just thought it was a coincidence. I tried the drive thru again at this specific location and I asked if their Ice cream machine was working, if they were able to make shakes. The male worker was very rude and told me that if it's on the menu, they are able to make the item. I informed him that I had been to the location several times and had been told each time that they were unable to make shakes due to the machine not working or being currently cleaned. He told me that the machine had been working fine for the past SEVERAL months and they only clean it AFTER CLOSING or BEFORE OPENING. So I ordered the shake and was pleased with the overall flavor but the shake itself was extremely runny and barely cold the second it was handed to me, which seemed odd since I barely had to wait in the drive thru line, it should not have melted that quickly. I don't know if this particular worker was new and misinformed about the machine and the machine had really been broken recently or cleaned during open hours, or if the other employees I had asked over the course of the past two months had just not been wanting to make shakes and lied about being broken or cleaned. I don't really care anymore what really happened, I just know that I will not be purchasing any other ice cream items from this location again. I've worked at food businesses before that sell Ice cream and I understand machines break down and they need to be cleaned regularly, but to come to the same location several times and it's the same issue and then being told there never really was an issue is just irritating.