Thai Lake City — Restaurant in Salt Lake City

After the replacement of retiring the old My Thai restaurant and being a long time customer of the old My Thai. We wanted to try the new restaurant that took over. Thai Lake City took over this place, and my boss and I ordered to-go. We did the 2 item lunch combo. The warm plate area has the same items as the old owners of My Thai. The ambiance looks warm and inviting. The music they played is kinda like the ones you would go to a spa. They added booths to sit which is different and nice.

When ordering our food to-go. A young girl asked my first order. What I did not know is that the first order she put it on a plate when I asked her it was to-go and not dine-in. When I told her my second order. She took the dine-in paper plate and took a to-go box and put it in the to-go box and everything was poured in like a slop. I asked that she re-did it and she did. As placing both to-go containers with the food in it. It did not look pleasant. The taste of the food has potential but the presentation was awful. Our rice was fully emerged in alot of curry sauce the 2 items we ordered. The portion the younger gave us was so little. The old My Thai gave more then that. We didn't even eat it. I know the place is new and I hate to give a bad review for my take-out but I apologize. This place needs improvement. I hope I can post a photo because you guys have to see how it looks. Maybe dining in might be better. But getting a meal to-go was terrible.

Update for Owner: May I add a suggestion with packing the to-go? Maybe saran wrap the container so the food doesn't spill. The last restaurant use to do that. Maybe it would help...

So I had been going to the original My Thai for 17 years (since it opened) and I miss it everyday. I wanted to love Thai Lake City so much, and everything looked great, the environment was pretty and the menus looked good. The problems how ever, lay in genuinely everything else.

Our server was genuinely horrible. She not only didn't check on us the entire time, but she had an EAR BUD IN THE WHOLE TIME from the time I walked in to the time I left with my family. On top of that, when we asked to do family style she just walked away. Didn't say a word. We had ordered 2 waterfall salads, 1 pineapple curry, 1 Pad Thai, 1 pineapple fried rice and a order of springrolls. We NEVER got out pineapple curry or the second waterfall salad. Our waters were basically empty the entire time, we had empty dishes covering the entire table from start to finish basically.

Speaking of food, it is insanely over priced for what it was. It was tiny servings for family style, and it was genuinely either had an insane amount of flavor or absolutely none.

Genuinely, don't waste your time here, the only reason we even finished our food was because it was a minimum of 15...

Having frequentedthe Thai restaurant that was in this location prior, there’s some pluses and some minuses with this new company.

The atmosphere is much better. The booths are nice. It seems clean and orderly. Where the deficiencies are is pertaining to food quantity, And overall presentation. White rice was good. The noodles very blasé. Just a plain noodle. The portions are much smaller than they were with the prior establishment. The taste was good, but when I opened up my plate, it seemed like it was half empty.

I wish you the best and hope that you make adjustments that will keep prior customers wanting to come back to this new...