Franco's Cafe — Restaurant in San Angelo

I will never recommend this restaurant again. I have eaten there for well over 20 years and have always enjoyed the food and service. This time I placed a to go order. A friend of mine was to pick it up and it was in his name. When he went 15 min or so later, they were unable to find the order. A little over two hours later, they called me and wanted to know, I’m assuming, if I was going to pick up the order. I did not answer the phone at that time and then I called back to see why they were calling me. They said I could come pick up my order and they would take half off which I found unacceptable after over two hours and being told they couldn’t find the order when the person went to pick it up.The manager, Julie, was very argumentative about it and said that taking off 1/2 the cost was sufficient. She did not seem to understand that this was a situation of their making, not mine. They were unable to find the order. I explained to her that I am on hospice and wheelchair-bound and I have to have somebody do these things for me. And now over two hours later, I’m supposed to find somebody to go pick up an order and pay 1/2 the cost. manager, Julie, was very argumentative about it and said that taking out all was sufficient. She did not seem to understand that this was a situation of their making, not mine. They were unable to find the order. I explained to her that I am on hospice and wheelchair-bound and I have to have somebody do these things for me. And now over two hours later, I’m supposed to find somebody to go pick up the order and pay half price if I still want it. I think that was a little ridiculous. It would’ve been very easy for her to just apologize and comp the order which I asked her to do given that this was completely their fault. She refused, and said again if I want to somebody come pick up the order, it would be half off. She obviously did not understand the difficulty of my situation in going back to get the food. Not to mention it is now hours later. I really felt disrespected as a customer and will not ever go back. The manager kept calling me sweetheart also and I asked her not to do that. I am in my 60s and she sounded quite young and I felt that was disrespectful. I know sometimes we talk and it just slips out but after asking her not to call me that anf she kept doing so, it was really frustrating to me. I know that’s kind of silly, but I want to give you my whole experience. I am not the type to ask for somebody to comp food. I believe in paying my way, but in this situation, they really messed up and the manager definitely added to the negativity of the experience. Of all the people there I would expect the manager to be courteous. Who knows, maybe they have people trying to get free food often but I truly believe I was right in this situation. I’m very disappointed. Not only did I not get what would have been a great meal but now I will not go back and I will not recommend...

I use to be a regular customer when I lived in Texas and every time I come back to town, I would always make it a point to eat Franco’s and order their Steak Fajita Quesadillas. As you can see from the photo. One of my quesadillas had almost no meat in it. It has been almost a year since I had been back in Texas and I was so looking forward to my home town’s Mexican food. I wasn’t the only one at my table that ordered them and all the other ones were filled with meat. I said something about the lack of meat in my tortilla and they asked for my plate back. I thought they were correcting it but it came back out exactly the same. The picture was taken after it came back to me. Our waitress was super nice and it was definitely not her. Apparently the kitchen or manager didn’t feel like correcting something simple was worth their time or effort. I loved this restaurant and I am saddened to see what has happened to what use to be one of my favorite places to dine in San Angelo. The takeaway for me was I was a customer that they didn’t need to satisfy. I do feel like another customer may have had a different result. Goodbye Franco’s, you use...

Franco's Cafe was good. We did arrive at the beginning of the lunch rush, and they were almost at max capacity. I would like to return when they are less busy, to better gauge the level of service. No issue with the speed of service or staff, but it is hard to visit, ask questions, and understand the recommendations when the rush is on. From a visual stand-point, the plates were covered edge to edge with goodness, and the portion of each item was plentiful. Five stars is for the best of the best, and I thought Franco's Cafe was more on the "Comfort Food" end of the Tex-Mex spectrum, than "One of a kind". There are some unique items, but when grading or comparing, you ptobably should do so based upon the standard fare; Tamales, Enchiladas, etc... I tried the Enchiladas. I do not think anyone checking it out, based upon a review would be disappointed. I suspect there is enough selection that a large group of varying taste and preferences could be satisfied. If we were talking about BBQ, the question would be "Is it the best?", but with Tex-Mex, I think the question is "Would you go back?", and I would definitely go back to...