In Vino Veritas — Restaurant in San Angelo

My husband and I used to enjoy In Vino Veritas until a recent event in which I received less than par customer service. Basically, purchased $650 worth of wine at one visit to have 12 of the bottles packaged for transport home neck down in a box creating a top heavy box that tipped over when I made a turn in my vehicle. Subsequently, a bottle of the red wine busted in my vehicle. When I called In Vino Veritas to explain the problem and to request a replacement bottle due to inadequate packaging, the response was that the manager was not available. I then attempted contact for two more days to simply be told "they are trying to decide what to do about it". I was assured I would have a return phone call...still waiting. Mean while, I am out a $45 bottle of wine and a $75 vehicle shampooing. I don't believe I have ever been treated with such disregard from a local establishment. Their customer service is certainly lacking, and I can say with certainty we most likely will not be doing business with In Vino Veritas...

wow! i came to this place several years back and it has gone way downhill. i like to visit boutique wine stores because they usually know about their product and I have been given great advice and excellent service in the past. do not expect either from this wine store. the wines are overpriced and not good. i took a bottle back last night to give management a chance to do the right thing and please me, their customer but they were not interested. they offered me a less offensive wine but charged me more money after I took my time to return my first bottle because it was not drinkable. . Needless to say I will not return as there are many wonderful options in san angelo for great wine and...

I went there with my girlfriends last week and we had such a great time!! What stood out to us was the awesome customer care/service and the attentiveness of our server. I got to meet the owner and told her what a great experience we had, she was very lovely and bubbly. I highly recommend this place & additionally, they have a great...