Burger King — Restaurant in San Antonio

I would avoid this place at all costs as they seem more interested in ripping customers off than doing what's right. I had my wife order my and her dinner through the Burger King App earlier in the day and received a text informing me to pick my meal up before 11pm, and to tell the drive through my wife's name. I drive home from work, and after sitting through rush hour traffic on 1604 for an hour and a half, finally reach this location. I get to the drive thru speaker and gives my wife's name, and after about half a minute, the employee in drive thru comes back giving me attitude that they cannot find my order. I inform her that I have the text and order number if that would help make things easier, and was asked to pull around to the window. At the window, I am greeted by the night shift supervisor who rudely informs me that the order must not have came through, and I must call the app people and take it up with them. She refused to do her job, or even attempt to make things right. I don't feel I should be put in the middle of whatever petty squabble the store has with the app people, nor do I think I should have to jump through hoops to hunt down my meal that I have already purchased. In my mind both are Burger King. For all I know, one of the incompetent staff at the store bumped my order off the board by mistake during the lunch or dinner rush. I feel if I have a text from the app I am showing her, she should call the app people to verify my order. I asked her whatever happened to customer service and the customer always being right, she said that doesn't matter when it comes to the app. So now upset, I ask for the number to the regional manager to file a complaint, and either this is the only Burger King in existence without a regional manager, or she straight up lied to my face. Bottom line, I ended up going to Chic Fil A and getting much better food and service with a smile, and you should too. I will never be spending anymore money at Burger King only to be swindled, or treated rudely by lazy supervisors who refuse to...

Asked for a minute to look at the menu... was bombarded like 3 times with "are you ready to order?" within like 15 seconds by the older white lady and the older black lady...responded each time with "I need a minute please" after a minute one of the two of those workers literally screams "HELLO!!!" into her mic to the point where my ear rang...she told me she wasn't talking to me...but it doesn't change the fact that you shouldn't be talking to anybody at work like that for one and two turn your mic off if you're gonna yell like a child cause nobody wants to hear all that... then I told the older black lady worker exactly what I wanted which was "The classic meal", and she in turn talked to me like I wasn't reading the menu correctly...gave off the same annoyed energy that people give you when you ask them a question and they tell you to Google it in response...and told me "there's 3 different ones, which one do you want?" To which I replied by saying the exact same thing "the classic meal"... which she heard the 2nd time...normally I wouldn't of gotten upset over that...but I was annoyed that I got yelled at...and she carried that same energy with the person infront of me talking about "there's 6 different snack wraps, which one do you want?" and just overall acted annoyed that people had options... this isn't burger king when yall were growing up when the menu had only 4 things on it... between getting yelled at and talked to like idk how to read...I'm done with this BK for sure...my first job was BK and I never acted that way...my brothers first job was at this exact burger king and he never acted that way either...if yall don't like your jobs because yall are at the stage in your lives where you're old, grumpy, and have little patience for people...then retire and let some kid eager to work take over...yall are clearly grumpy and bitter and it shows in yalls customer service...and coming from a job where we pride ourselves on our customer service...it's really annoying to deal with people like that...sorry for the chapter...

They are very slow and have bad attitudes they leave you waiting to take your order at least 30 minutes than when you get your order they don’t make it right Ginger the manager is rude along with the other employees that roll their eyes and leave you at the counter saying I will be right with you I will not be coming back to this location they lost my service if I could give them zero stars I would don’t waste your time coming to this location do yourself a favor and go to another location and I went to go get the remake burger that the manger said I can come that day or another day I told her I would come tomorrow because I was already home she did say I gave you 2 pies I said yes you did I did wait for almost a hour and ended up getting the burger made wrong I told her I would have rather had my burger made right then the pies but I did appreciate the pies when going the next day the tall manger the white lady didn’t get her name she had to call the manger ginger because she said my name wasn’t in their book she came back to the counter and told me she talked to her and that ginger said that I came that same night to get the remake which was not true I never went that night she also added that ginger said she gave me 2 pies said she told me that she can only make me the burger which I was fine with that’s all O came back for when I asked to speak with ginger she said she’s not on the phone anymore she put gloves on but I saw her rubbing her hands with the gloves on she made my burger I personally didn’t trust the burger she made me I ended up throwing it in the trash at home I really feel like I wasted my time and gas just to go to a Burger King that is rude and they don’t care about the customers at all they really seem like they don’t want to be there they just need a new crew that love their job because I can see I’m not the only one seeing this they have so many bad reviews and it’s a shame because I love Burger King burgers I will be going to a different...