Pei Wei Asian Kitchen — Restaurant in San Antonio

This was the first time that I ever had the worst experience at Pei Wei. Usually they do so well, but this was disappointing and lackluster, especially after buying $107 worth of food, but realizing that it was only worth half that amount. I placed an order for delivery on the Pei Wei website after a 12 hour day at work. First off, the food was maybe lukewarm at best. Then I noticed several items missing and incorrect. I ordered 2 packs of 6 count STEAMED dumplings (for a total of 12) for my family and I, but got 1 pack of 4 count of FRIED dumplings. My soup was missing (I am sick and wanted something warm for my throat). The lettuce from the lettuce wraps was brown, slimy, and disgusting, but obviously not from the sauce. It was like they were purposely trying to screw up the order, I was going to stop there and call the rest of the order a loss, but then when I called to speak with the manger about just these items, the worker answered the phone, told me he would get a manager, and hung up on me. I called back a few times and he picked up and hung up each time. I tried to leave a voicemail, but it was completely full. I totally get it. It’s late, and you want to go home, but instead of hanging up on me, communicate that the manager isn’t there and to call back tomorrow (unless of course this was the manager…. I hope not). This was completely unprofessional, how this guy handled the situation. How he answered the phone was unprofessional too “Culebra Pei Wei” is ridiculous. That’s not how to answer a phone. This person’s people skills are ridiculous and he shouldn’t be working there. As I said, I was going to stop there, but now after being treated this way, I will make sure to mention that the portions were scant at best. Normally the portions are plentiful, but there was barely enough for our family of 4. Usually, we have enough for left overs, but we didn’t. Anyhow, I usually go to Pei Wei every 1-2 months, but I think we’re going to stop after this experience, because if we continue to get this, it’s a complete waste of money. Ridiculous! I will try to call an actual manager tomorrow. Hopefully they will make up for this, but I’m starting to doubt it after this. Will update after. Update: after speaking with the store manager, I was told that he would refund me and to come in for a meal “on him”. We came in, it was excellent, but we were never refunded the money. Sad that there wasn’t follow through, but glad to see it...

I ordered the teriyaki chicken, opting for just the entree, but they still charged me full meal price, which was disappointing.

The teriyaki sauce was overwhelmingly sweet—honestly, it could make anyone feel sick. There was far too much sauce and barely any meat; I think I only got about a quarter of a chicken thigh, drowned in syrupy sauce. I took two bites and threw it away.

The kitchen seemed disorganized and chaotic. This location is new, and it seems like they weren't fully ready for a drive-thru service yet. We ended up having to go inside to place our order because the drive-thru appeared to be for online pickups only, though it wasn’t...

My first time at Pei Wei, my wife had been before. First, walking in, it is very clean and inviting for a casual dining restaurant. The cashier was extremely patient and friendly and made some suggestions. The food came out relatively quickly and was hot, fresh, and tasted delicious. Overall, the experience was great service and great food. 4 stars, you might ask? Price! This is quick casual, and it cost us over $50 for just 2 of us for what is in the food picture attached. For me, I can go to other places and get the same quality for less, but if in the area, I'd...