Sam's Club — Restaurant in San Antonio

The WORST Customer Service ever received by a Sam's Club. Placed and online order from one state to the other to have a my daughter pick it up. Paid for it online was sent a confirmation email that it was ready minus one item. Before I called my daughter that it was ready I called so that the missing item can be replaced and was told I would have to cancel the whole order and reorder it which would delay it another day that because it was already picked and they can't add to it. (this is WRONG INFORMATION as it is an easy fix) . So then I was told that since I was already charged that a refund can be done for the missing item and my daughter would be issued a gift card.That never happen. Then received the final confirmation of items picked up and the bill charge was less then what I paid and I was charged more on my bank account then the final bill. I was not fully refunded for the missing item... Called this morning spoke with a different person that told me it would have been possible to do the switch and/or refund but I was still short over $20 plus. Asked to speak to a manager and it took another three calls to the club to finally speak with a manager Christina who was the only pleasant person to speak with aside from the click and pull guy I spoke to earlier. But the girls who answer the phone forget it.. Was on hold for one of the calls over 15 minutes without anybody coming back to the phone. I was transferred to what was the managers office and it just rang and rang so I hung up and called again and by this time I will admit I was irritable and told the girl I will not be placed on hold over 2 minutes without having someone come back (the right thing to do anyway)..finally Manager Christina come online and explained what happened and it was resolved in less then 10 minutes..So a two hour ordeal just took less then 10 minutes from the start of my call...should have asked for the Manager right off the bat.....Now really how hard is it to listen to a concern work it out with a member and take care of the member in the first call why put members through a hoops. Therefore I give this Sam's Club two stars only because I like shopping Sam's Club not this particular one but I know that if the associates try to do their job as they should members would always be happy...Happy Members means Happy Associates and Very Happy Managers makes for a pleasant Club to shop..I stay a member because I like the Club I normally shop...But every now and again I make orders for my kids now and then in Texas and Arizona... Had a great experience in the Tucson Sam's club that my son said it was so much easier that he now even makes click and pull orders himself because of the ease and never a problem even if an item is not available...Oh well if this is how this local Sam's Club in San Antonio like their associated to treat members I guess... but in a nutshell this was one of the WORST experience with a Sam's Club. Or Maybe they deserve...

If I could give my experience Today negative stars, I would. We came to the cafe to get a pizza and a drink and we waited for Around 45 minutes and the line was barely moving. We could see there was 4 employees but both the scan to go and the regular line was moving. I approached an employee who pointed me to a manager and I informed her of The long wait time. She said she would get someone, I went back in line w/my colleague. Usually the wait time is between 14-20 minutes but this time they were really Taking long. After another 10 minutes and barely moving again I approached a second employee who said she’d get a manager and she radiod someone. Went back in line and waited some more, two managers approached but walked past. I approached them and one of them asked me if I was a member, like maybe that had anything to do with it. Of course I’m a member. Then she suggested I download The app to order scan to go, the funny thing is it was taking just as long. After being there for an hour we got To the front of the line and I asked for a manager after an hour and a ‘manager’ came up to the register and said ‘sorry about that, there’s only 4 people,’. Like it was inconvenient of me to say something. The lady at The register proceeded To take the order, she kept Scanning the paper about 4 times like she didn’t know what She was doing, I told her we had been there an hour waiting and she said, ‘sorry we’re trying your best,’ so apparently their best Is a 60 minute wait time, I’d hate to find out what Their worst it. I had been watching them take their time with every member and walk back and forth taking forever however bc I said something she immediately shoo’d me away. Speaking to 3 or 4 Different managers did nothing and speaking to the employees did nothing. So customer service is clearly something Sam’s club and their employees don’t care about. I ended up wasting my entire lunch hour and then some and I was so mad I didn’t even order anything since the cashier had trouble with my colleague’s simple order. Hated...

They have a racist Hispanic employee named Gloria P working the front door and supervisors who make excuses for discriminatory behavior. I was not allowed to enter the store l until I showed I showed my Sam’s card. Gloria P told me that EVERYONE must show their Sam’s card before 10:00AM. Gloria said she had to verify I have a card. I told her I would not be here trying to shop if I didn’t have a card because a card is required to check out and purchase items. However I personally watched Gloria P let in over 15 Non-black Hispanic and white customers without showing their Sam’s card. I asked to speak to a supervisor and tell her about my issue. I pointed out to the supervisor in live Real-time how Gloria P was not stopping everyone from entering without showing their Sam’s card since it was still well before 10:00 A.M. Then the supervisor told me that based on your membership level you only have to show your card once. I questioned her, without showing your card how do you determine who has which membership? Sounds like prejudice and profiling determines who has to show their card and who does not. The supervisor couldn’t not answer that question. Then she proceeded to tell me that regular shoppers do not have to show their card. I have been shopping their at location least once a month for 2years + so does that not make me a regular and I should be exempt from showing my card to enter correct ?? I don’t care about Sam’s verifying my card before entering if that’s the policy but do not pick and choose who has to follow the policy. Treat EVERYONE fairly and don’t discriminate on who has to follow policy and who...