San Antonio Burger — Restaurant in San Antonio

They served me RAW chicken. Pink. Raw. Cold. Completely uncooked. I ate half of it before I realized it, and when I spoke to the manager he REFUSED to do anything about it.

I ordered a crispy chicken sandwich that had two breaded chicken breasts on it. I had it delivered at 2:30 today (that's important to the manager, apparently, keep reading). The top piece of chicken was cooked correctly and I didn't notice that the bottom piece was completely RAW. Pink. Raw. Cold. Completely uncooked.

So I ate half of the huge sandwich and put it down to feed my baby and put him down for a nap. I picked up the sandwich an hour later to finish it and it was then I noticed one piece was completely uncooked.

I called the store immediately. The first person I spoke to was very concerned, especially considering they served and I ate RAW CHICKEN! and offered to redeliver me a new sandwich. He said they'd get it right how. However the manager called me back immediately and told me that since it was delivered an hour and a half ago, he couldn't do anything about it.

Now, wait a minute... You're telling me that somehow waiting 90 minutes to call you is what caused the chicken to be raw? Or are you saying that because I didn't call fast enough (according some arbitrary definition of fast enough that you've decided) that voids the fact that you served me RAW PINK COLD CHICKEN?! I could get it if I called the next day. I could even get it if I called 4 hours later. His name was Sam and he was so condescending, rude, and did not care at all the the chicken was raw. When he said he would under no circumstances redeliver a cooked chicken sandwich that I'd paid for, paid delivery for, tipped on the online order and then tipped double in person I said, "umm....ok" and he HUNG UP ON ME! Sam, the manager of the store, after having no consideration to me as a customer being served raw chicken,...

Typically I don’t write reviews but this one causes for one .

Let me start when I first walked in I wasn’t greeted , cashier was walking around doing whatever he was doing as I stood at the register. Could’ve atleast said “be right with you” or anything along those lines. Ok fine anyways he finally comes over and once still no greeting . Not even a “what can I get for you”? So I just start my order and ask what comes on the western burger which was a special they was running today and he tells me but he says it’s very low as if he had to repeat his self to me already. I barely even heard what he said but his attitude just didn’t seem right per usual when I go and get food there . So I just say ok and order the special anyways . Long story short my food comes out and brings it to my table and just puts it down and walk away . Didn’t ask if I needed anything , not an “enjoy” literally nothing the least he could’ve done was smile… I really used to like this place but the customer service is is just terrible by this guy. I’m not sure if he’s the only cashier but everytime I come here it’s always him here and he never seems like he wants to be there … I get it . It’s a job not everyone want to work but if he can’t do the very least in customer service and smile I don’t think he should be there . Next few customers comes up and he’s talking loud and clear with them and don’t seem irritated? Maybe it’s my race? I’ve been nothing but respectful as always.. was planning on getting desert after I ate but his attitude made me lose my appetite and if I’m being honest had ruined my evening…This will be my last time coming here . Props to the owners and the cooks for always being respectful but the cashier guy needs to be retrained or needs to resign and maybe go work a warehouse job where customer service...

The WORST place EVER! POOR Customer SERVICE OWNER SCreaming at a Pregnant Woman all because he can't fix an order when they made the mistake. Unbelievable! Not acceptable! I ordered yesterday $29.00 worth in food around 5:30PM and by the time I got home which is not close by it was too late to turn back to have the order replaced. The whole order was wrong. I go to work early in the morning before SABurger even opens so I called after work 5:30PM (Today AUG 8,2017)to inform the owner about the order and was willing to take it back to them to prove the order was wrong However, The owner started questioning me as if I was lying and told me he was not going to fix my order (screaming) nor was he going to pay for my food. He kept telling me he was not going to give me free food when I actually PAID for my food and it was late to go back. He kept asking me why I didn't take it back the same day and couldn't assistant me at all! I will NEVER EVER GO BACK TO THIS PLACE!!! I lost $29.00 and have a wrong order in my refrigerator. No one will eat it because IT WAS WRONG! As an owner & business man he is not educated on how to treat people nor does he value customers. I hope he learns that with that type of service he won't have customers! He lost my business and will never get it again. I will tell everyone I know how I got screwed over because of this disgruntled owner that can't...