Starbucks — Restaurant in San Antonio

As a loyal and regular customer of Starbucks, I have always cherished the warm welcomes and exceptional service provided by the previous management and staff. However, my recent encounters with the new manager, Hailey, have left me deeply disheartened and questioning the values of Starbucks as a company.

Prior to Hailey's arrival, every visit to Starbucks was a delightful experience. The friendly and welcoming atmosphere made me feel like a valued customer. However, since Hailey took over as the manager, everything has changed for the worse. On a recent visit, I politely asked for a drink carrier, a request I had never encountered any issues with before. Shockingly, Hailey outright refused, claiming that drink carriers were exclusively reserved for Uber drivers.

This discriminatory act not only caught me off guard but also left me feeling marginalized and unwelcome. As someone who has consistently supported Starbucks, I have always believed that the brand prided itself on inclusivity and fairness. However, Hailey's refusal to provide me with a drink carrier based solely on my status as a customer is a clear violation of these principles and deeply disappointing.

To compound the distressing experience, Hailey chose to send her cashier to deliver the message that this would be the last time I would be given a drink carrier. Hailey herself refused to come to the counter, citing being too busy to address the concerns of an upset regular customer. This level of indifference towards customer satisfaction and the absence of personal accountability from a managerial position is not only unprofessional but also deeply disheartening.

Seeking a resolution, I decided to call the store and speak directly with Hailey. However, to my dismay, she refused to come to the phone, claiming to be too busy to address my concerns. This blatant disregard for my attempts to communicate and find a resolution only further exemplifies Hailey's lack of commitment to customer satisfaction and raises serious doubts about her suitability for a managerial role.

Feeling ignored and neglected, I reached out to Starbucks' corporate customer service multiple times. Regrettably, despite my persistent efforts, I have yet to receive a call back from corporate. I also specifically requested a call from the district manager, Jon, but have not received any response or acknowledgement.

Starbucks has always been renowned for delivering outstanding customer service and fostering an inclusive environment. However, the actions of manager Hailey have shattered my trust in the brand. Discrimination should never have a place within a company that prides itself on diversity and equality.

I implore Starbucks to take immediate action to rectify this situation, address the discriminatory behavior exhibited by Hailey, and reevaluate their training and hiring processes to ensure that all customers are treated fairly and respectfully. By doing so, Starbucks can begin to rebuild the trust and loyalty of customers who have been impacted by such disheartening encounters.

In conclusion, I am deeply disappointed by the discriminatory treatment I have experienced at Starbucks under the management of Hailey. This incident not only tarnishes my perception of the brand but also leaves me feeling marginalized and unappreciated as a regular customer. It is my sincere hope that Starbucks recognizes the gravity of this situation and takes swift action to address the issue, provide a resolution, and reaffirm their commitment to creating an inclusive and welcoming environment for...

As someone who has a frequented Starbucks for more than 20 years, I can honestly say that today was probably the first time I received an iced coffee w/ cream that was not stirred. When the girl handed it to me, it just had the cream sitting on top, and it looked strange - almost like whipped cream. I looked a little puzzled and she took it back, saying: “oh they forgot to stir it that’s all.” I smiled and said that was OK, no problem. She then asked me if I wanted a straw, and I said “yes, please.” She went back in to stir it and retrieve my straw, and when she opened the window again, She thrust the coffee at me without a word, and gave me an ugly look. I smiled again, and said “oh, thank you”, but she just turned away without even giving me my straw. The look she gave me was so ugly, that I decided to wait and insist on getting my straw. When she saw I was still there, I asked: “can I get my straw, please?“ She passed one to me and looked at me with pure hate and closed the window. I don’t understand why people have to be rude when you’re not being rude to them. Also, why is it so hard to get a straw...

I go through the drive thru to get my coffee and I’m not even greeted at the window simply just given my total and stared at. Which not a big deal, but her energy and attitude of very little customer service continued. I handed her a 100 dollar bill and she said “I can’t brake that” I told her that’s all I had and again she simply said “I can’t brake that” so I drove off and walked inside to speak with a manager to advise that maybe they should let customers know ahead of time that they do not accept $100 bills. So I don’t waist my time sitting in line waiting for something I didnt get.

Well the lady I spoke to inside (Melissa) did not lack empathy and explained to me why they have that policy and still provided excellent customer service. (Ive interacted with this lady before and she’s always been so welcoming and friendly, and this is reason why I would go back to this location)

I also think the lady in the drive thru was a manager. (Liz) which is insane, cause I could only imagine how she’s...