Great Khan's Mongolian Grill San Bernardino — Restaurant in San Bernardino

The food is good and the actual staff are pleasant.. However the managers definitely need training in professionalism, the guy that runs the place (refused to give me his name) is very rude and unprofessional.. Chased after me over 3 dollars he claimed i owed HIM after i filled my bowl up, he then proceeded to put his hands near my food in a gesture he was trying to take my food that already paid for and then told me hed take my food and not issue a refund unless i paid the 3 dollars because its a new policy that he has to charge extra, mind other customers admitted they packed there food and they didnt pay extra, i paid the 3 dollars as the manager was literally making a dramatic scene trying to justify himself by pointing at other peoples plates and embarrassing himself.. The policy is still not posted as of the next day and this is after several customers stated to him that if theres a policy change regarding food charges he has to post it not make a scene like an adolescent child over 3 dollars so i will be taking this to corporate.. The Mongolian bbq on Del rosa is way better then this...

UNDERSTAFFED,VERY RUDE & BLAND FOOD) The worker's were understaffed with only 3 workers (cashier, cooker and supplier) during evening rush trying to service 25+ customers with each meal averaging +6mins to cook after you wait 25 mins trying select your toppings and sauces. Then to top that off a Male mild tan built worker(he is in between the brown/blonde hair girl with Jean's& black top & guy with a white shirt in the picture I provided ) got very rude in english & Spanish over the fact of me asking for extra noodles and paying for it!!! After that bad aftertaste of rudeness I got to at least try my noodles it literally tasted raw undercooked and bland!!! I practially threw away 15 dollars , if I could give 0 stars I would. Don't ever eat here you are far better off spending $5 less and getting better customer service with actually really good food all the same way and style at Tyler mall Mongolia grill to put...

Just a heads up, if any of your food tips over and falls onto your tray they won't cook it. Apparently, they don't cook it bcuz it has gone bad if on the tray. Anyways, I had gotten my food and tried to make it fit as well as I could bcuz those bowls are really small. Well mine happened to tip over onto the tray when I slid the tray over in the line so they threw most of it in the trash. Then the little bit they had cooked they served in a to go tray and I told them that this wasn't right. They said that they couldn't cook the other food bcuz of this ridiculous rule they have (what I mentioned at the beginning) so basically what they cooked is what I was going to get. So I got mad bcuz they were comfortably still going to take my money meanwhile I'm left with hardly any food! So I asked for my money back. Don't get me wrong, the food there is great. But this time they had really bad service. Very...