Jack in the Box — Restaurant in San Bernardino

The worst jacks ever. Call me a Karen I do not care. The employees here are so disrespectful. One in particular named “Anthony”. Very rude & entitled. My experiences here are always bad when he’s serving. I mainly went to this Jack’s because I have an autistic child. She is a picky eater, and her safe foods have always been chicken nuggets.( which I know she’s eat EVERY TIME) so per usual I ordered her a meal through the app. Went to receive my order & was met with the most distasteful employee. One when I realized my order was wrong I informed him. He started shouting at me. When I stopped him and told him I needed a manager because there’s no way he’s talking to a customer like that for no reason. The manager came out (Luz) she claimed for his tantrum that I had to receive was because he’s stressed. That’s absolutely no excuse what so ever. Go home if that’s the case. I left trying to let the situation be. I get home & see that I’m missing items. I called the store back. The same employee answered and I asked to speak again with the manager and he said there wasn’t one. I then had to drive all the way back. It’s raining outside. I go & got my refund. Wasted gas on what they should have has ready and correct when it was in fact a mobile order. Sad that these employees are the type that...

So this Jack in the box is always messing up my order. I called tonight to let them know that they mess up my order all the time and I want to put in an order and make sure that they don't screw it up this time! This girl with a accent said well if we always mess up your order why do you still come here! I asked what's your name and she hung up!! Lmao wow stay on the phone miss big pants!! Haha she hung up like the no one she is Omg umm you should not be working here!! I would like to speak to corporate so they know that they have a worker who does not know how to handle their job. So unprofessional!!!! As a business owner I know not one of my employees would ever talk to my customers this way!! We are professional! Obviously this girl who speaks with an accent absolutely!!! doesn't care!!! I refuse to let this go. I live across from Jack's and I come here on a daily!! So I will not tolerate this unprofessional girl who doesn't not care about her job!!! I am paying for my food and don't have a problem! Doing so but if you have a problem delivering for a business that is not yours! Your just a worker at this point!!! A no one!! I will continue to come here but you need...

I usually like this one. They're usually pretty quick with their service. However in the early mornings I'm pretty sure the staff decides when their system turns off it's never the same exact time. I pulled in this morning at 3:55 I was told by them that their system goes off at 3:50(last time it was 4) and would be on at 4:30. Pulled up at 4:30 and they say that their system is down until 4:45 which leads me to believe that either they have the most unstable system out of all the other Jack in the boxes or they're just choosing which time they want to decide to take their orders at. The car that was in front of me had a mobile order and they were able to help him but apparently not drive-thru orders. I just finished reading the reviews for this particular restaurant it seems like the owner is apologizing to a lot of people. Instead of apologizing to all the dissatisfied customers how about doing a more thorough job screening your employees the way that you screen the complaint section of your page. I'm trying give you my business but your lazy staff is making it difficult! Do...