Santa Ana Fresh Mexican Food — Restaurant in San Diego

TL;DR bad reviews are truthful and still relevant.

First-time customer. I have seen this place while driving around. Finally, I decided to try it today. Walked in and ordered caldo de res and took nearly an hour to get. Why? They took more priority in having fun at work than putting the time and effort into their customer service basic health and safety standards for that matter. While waiting I was wondering why it was taking so long so I decided to look at the reviews. I looked at the bad reviews as usually I could filter out the random disgruntled customer complaining about things not relevant to the product or service directly and employee faulted bad reviews. As I was reading the bad reviews, each SEPERATE review it was literally happening as I was reading. There was a review about employees bad mouthing customers which was happening at the same time as the cooks touching meats, then vegetable, then on their phones, which was shared with the rest of the crew to switch songs, then back to cooking without gloves. Cross contamination at its finest. If you had problems in the restroom lately and you frequent this place, you might know why now. I can't say for sure as this was my only time coming here. I'm not sure if it's needed to be said, but I will not be coming back...

I looked around for a quality Mexican restaurant in San Diego and was once again disappointed. I went to Santa Ana fresh Mexican food, and ordered a Carne Asada burrito….. with sliced avocado no guacamole…. Add cheese salsa on the side. I paid extra because of the cheese. The cook hands me a bag and says here’s your burrito. It seems like they made the burrito for a child it was so thin, then I went to take a bite and guacamole squished out of it and there was none of the 1.50 extra cheese at all. I called and they gave me credit. A few days later I go back to get the new burrito and the same person is there as before …. I get handed the burrito and it is as thin as a flauta. I open it and there are two thin slices of avocado and barely any cheese. This restaurant had a second chance to make an impression on me. I allowed them to right there wrong and show me they care about my business. Instead they wronged me again. These to negatives do not make a positive. Don’t eat here...

I've been eating here for a a year now (20-30 visits) and I could give it 5 stars and I could give it 1 depending on which time I ordered food here. Many times our order is wrong and sometimes it is amazing. I think it really depends on the cook and I don't think they keep cooks employed for very long. Last time I got a Cali burrito, the meat and fries had absolutely no seasoning and I am pretty salty about that. Tasted like a plain potato burrito. Enough to make me finally give up and write this review. Most likely won't be eating here anymore. San Filipe burrito is good I'll...