Subway — Restaurant in San Diego

I hate to make reviews but as someone who is pregnant and very upset about my experience here I need to let someone above know. The costumer service is terrible here. My husband went to pick up my order and accidentally dropped both sodas on floor, the employees gave him a hard time saying he did it on purpose. Imagine being in his shoes, he was completely embarrassed and got anxiety, so he got the bottle sodas. They made a big deal and on the phone when I called later she told me he was being rude when that was not the case. But that wasn’t the issue, My pickup order was made incorrect had to drive 20 minutes back to not even get my full refund but for one sandwich. I feel it was a huge waste of my time especially pregnant and not being able to eat what I want. My experience here could have went well if not for the manager girl and sandwich artist lady. I was hung up on and that is the only reason I came back for my refund. It made my day horrible and I hope you train your employees to be more mature when handling upset customers. It is inappropriate to grab merch, slam it around, laugh in their face, and gossip about them right in front of them with other employees. I hope this establishment gets the refresher they need, it doesn’t take much to provide great customer service and let the customer walk out with a smile. GET IT TOGETHER. Also what manager goes to the back (on the phone with GM) with full register wide open and other employee making sandwiches. That’s a big NO NO. I am happy to say your employees have ruined my experience with subway and I know you don’t care but I will not be...

Unfortunately, I can't give zero stars or I would. Today I brought my 3 year old granddaughter to this location for lunch. We chose her apple slices and her drink box and stood in line. People were busy making sandwiches and it was around lunchtime, so I assumed maybe they were called in or online orders. We started getting closer to the register and that's when i realized that sandwiches were being made for everyone in line but us. There was an associate filling the condiments, so I asked her if she could assist us since we were overlooked. She proceeded to accuse me of not being in line...seriously??? I've been standing in line the entire time...ask the lady behind me whose sandwiches are being made. It wasn't until I got out of line and returned the juicebox and apple slices back to the refrigerator that another associate offered to make our sandwiches....no thank you. Horrible way to treat customers!!! Corporate was notified, I told them to review their video if they want validation. I'll wait and see...

I will never come here again, I had started eating back here after awhile and ordered take out on the app , I forgot to change my number and anyways before that I put my order in and paid next it tells me what time it will be ready , then the time comes and it says it ready I go to the store to pick up and it’s not ready at all , she told me she tried to call the old number I had on file and was like nobody answered and assumed it was a scam who put the order in so my order was not ready at all so then I had to wait even more for my food to be made , I finally get my food then she says it’s a small drink but I said I got a deal for a dollar any size drink so she checks the receipt and then finally says yeah okay it is a large drink , I then get my drink and the atmosphere or by the drink station is dirty ! I get to my car and start to eat some of it , and also got cookies and then I find hair in the cookies and they tasted so old and hard !!!!! Very unprofessional, dirty , they did not care I will NEVER eat...