Sunny Donuts — Restaurant in San Diego

TLDR; customer service could greatly improve. Lady acted as if having a customer come in was the most inconvenience she ever had. And spoke in her native tougue thinking we wouldn't understand what she said under here breath. Sorry we took 5 minutes of your time! It will never happen again.

We have been coming here for the last 3 years as its conveniently near by and also happens to be open 24 hours. We don't come often, usually just when we want something sweet late night. We only come late night and are aware that we won't be greeted with a fresh batch of donuts or the smell of fresh coffee.

I have come by once or twice for the morning and it's a great atmosphere, welcoming and its a fast in and out if your there to get donuts for the morning shift, etc.

The first time we came here it was great, good donuts, nice asian lady who would always take the time to tell us which donut was where if we got the same looking donut with different jelly filling.

Unfortunately, since then it's slowly becoming subpar. The donuts were getting more stale every time we would come, and we have the habit of going around 10-10:30PM every time we've driven here. And like I said earlier, not frequent. I'd say we come every 3-4 months.

We went tonight around 10:15-10:28PM. There was one person sitting at the bar minding his own business, there was no one behind the counter but we heard someone from the back so we just continued to look at out limited options talking amongst ourselves to see what the family might want.

A Spanish lady popped her head out and told us one moment and so we continued to look at out options, once she came out, she did not seem to be very happy we came in.

I understand how frusturating the fast food/food industry is so I paid it no mind, we all have one of those days so I just proceeded with our order.

The first issue that should have made me leave was that she didn't wear gloves. She just used one of those wax paper holders, which would have been fine if she changed it once she got the next order, but paid it no mind.

I had asked for 12 pieces of donut holes half glaze and half powdered and my partner continued to order a dozen of donuts.

Afterwards I asked for another 6 piece of chocolate donut holes, figured I could have something for breakfast tomorrow before work. After asking she said "Dios mios" under her breath, I do not speak Spanish fluently but as a person who lives in San Diego, I am positive everyone knows what this means. She also kept sighing after saying "anything else" when my partner already told her what donuts he wanted and how many for each.

We paid, left as soon as we could so she wouldn't feel so bothered to have to tender to customers late at night with no line or others waiting behind us.

I am sure that she must have had a lot to do in the back, a lot of cleaning and baking and what not. So I don't hold it against her.

But after that, my partner was pretty upset that she said that even though it only took 5 minutes for her to put our donuts in a box/paper bags and to be checked out. And didn't leave a tip, which I was surprised because he's usually the kind to leave a tip even if a server wasn't the nicest..

So I suppose the next time we crave donuts will just drive a few more miles to the next donut place closest by for less stale donuts and since it seems to be an inconvenience to have customers.

I hope the lady has a better day from now on and gets another helper to help her out in the back. We may try to come back next time if we are every able to go earlier as it seems the mornings are a nicer time to come by, but until then we will just...

99 cents a donut and there are soooo many flavors to choose from that it's ridiculously hard to not walk out with at least 3-4 donuts each time you visit. This place always has a friendly Filipina lady to greet you and take your order. I honestly don't like the idea of having donuts sit out without having protective glass around it like most donut stores, but each time I come in, there are never any flies or critters to make me doubt the cleanliness of their facility and quality of their donuts (unlike some bakeries that I've been to). My favorite donuts are the custard and jelly filled donuts but, really, I've tried every donut in this place and everything is always good. Since this place is open 24-hours, your late night cravings can always be...

My family and I had a late night craving for some donuts. Based on the reviews my wife and I decided to give Sunny's a try. Man, were we given one of the worst customer service experiences either of us ever had. No greeting, no smile, the lady was very unfriendly and cold the entire time. We felt as if were just inconvience to her cell phone time. She was watching TV while we were ordering and the way it was placed it looked like she was rolling her eyes while we ordered...I don't doubt she wasn't though. Need I mention the sighs in between picking our donuts? Customer service is a big determining factor on wether I give a place my business and I highly doubt I would go back or recommend this...