National University — Attraction in San Diego

Horrible Customer Service - Registrar Office!!!!

I don't really put a bad review but this is Ridiculous! I am trying to catch a deadline for my graduation, I took some lower level classes in National University (NU) to complete my B.S. in WED for SIU Carbondale. For those of you don't know that NU run their courses as month to month. Most classes are done by the end of the month or the first week of the month. My really concern is when I ordered my transcript on June 9th and I make sure that my grade for the class in month of May was already posted and also my instructor email me too on the 8th of June that our grades are already posted. I started in NU back September 14, so I know how to check grades through our portal. I ordered my transcript on the 9th of June and received an email of notification on June 10th as they already process my transcript. I know it will take couple weeks for the SIU to process and when I emailed SIU to do an audit on my transcript, they told me that I have incomplete. I can't believe and I don't get it. The reason why I have an incomplete because National University send my transcript to SIU without a grade. I tried to reach them over the phone and and my mobile battery died for waiting for hours to somebody to pick up. I need answer so I send an email and i get response in less than 20 mins they told me that I requested transcript before they posted the grades which is not true. I forward my instructor email and they told me that "don't take your instructor word" Wow! I can't believe that they can do that to their instructor. My point is instead of finding a resolution to avoid this from happening, all they do is to look for who can blame. Most university they will delay your transcript release till the grade were posted. NU registrar just wasted my time and money! Very Bad business.. from the University of teaching Business! Their customer service is very close minded and very reactive instead of finding a...

Updated April 13, 2015.

Acceptance: Getting accepted into the Graduate program was an easy and smooth process which is the best thing I have experience thus far. That's the only reason I gave it 2 stars.

Advisor: My Advisor signed me up for classes for the next year without my consent or knowledge. I didn't think to check for upcoming classes because I had not signed up for any. Then all of a sudden I got an email and a call from my advisor reminding me of my upcoming classes. This is a little pushy if you ask me.

Classes: As for the actual class: I started my first class in October of last year. I ended up dropping it because the professor would not respond to my emails when I needed help. I got help from my classmates but still had issues even they couldn't resolve. So I dropped the class before the 10th day so that I would not be charged full tuition.

Now, this month I signed up for the same class. It is the same instructor (which is also the program architect & former faculty lead of my degree program). I am having the same issue. I contacted my classmates and advisor via email. I never got a response from the advisor and my classmates told me they had gotten responses.

When he did finally respond, my assignment was due in less than 24 hours. He responded saying that I needed to take initiative and email tech support and CC him. The issue I had wasn't with the software he told me to contact support about (so clearly he did not read/understand my email). He sent (nicer) emails following this one but I was fed up and withdrew from the class anyway.

Conclusion: I think I will take this as a sign and seek my degree elsewhere. Good luck with your program if you decide to attend NU. Hopefully you don't experience the...

My recent experience at National University has been nothing short of frustrating and disheartening. Despite my earnest efforts to rectify a transcript error, I have been met with continual setbacks and unresponsiveness from the administrative staff.

Initially dropped from my classes due to a transcript error on my part, I promptly took action to ensure the correct documents reached the appropriate channels. However, the process has been marred by a lack of communication and accountability from the university's advisors.

Each time I reach out to my assigned advisor for assistance, I am met with vague responses such as "call back later" or "someone will be in touch." Unfortunately, these assurances have proven to be empty, as subsequent attempts to seek guidance only lead me to speak with "the next available advisor," who offers little more help than my ACTUAL advisor!

As the weeks pass, the urgency of my situation grows, particularly as I aim to enroll in classes to avoid further delays in my academic progress and graduation timeline. Despite expressing my concerns, I am consistently reassured that I will be contacted to schedule classes, yet this promise remains unfulfilled.

The lack of support and inefficiency displayed by National University's administrative staff have left me feeling neglected and disillusioned. Instead of facilitating my academic journey, the university's handling of this matter has only served to exacerbate my frustration and hinder my progress.

My experience at National University has been marked by incompetence and disregard for student welfare. It is my hope that the university addresses these systemic issues to prevent others from enduring similar challenges...