Philz Coffee — Restaurant in San Francisco

I walked in with my dog 15 minutes before closing to grab a coffee and snack. The barista was enthusiastic to greet us, and offered us dog treats. My dog sat at my feet while my drink was prepared. I set a puppy pad down in case he spilled his water, and poured him a small dish to drink from my backpack…since it was a warm July day.

I planned to enjoy my coffee and pastry calmly with my dog for a few minutes before we continued on our way…but another employee approached us and asked us to leave unless my dog was a registered service dog. I wiped up any spilled water from his dish and promptly and politely left. I’d rather avoid an incident than offer any justifications to strangers.

I will admit it was quite jarring. I would not have chosen that particular coffee shop today if I knew I couldn’t sit down for a few minutes. Every Philz location has a jar of dog treats on the counter, and I didn’t observe a sign denying service to anyone with animals at this shop. Every other location we’ve visited has been excited when we passed through.

The coffee was the quality I have come to expect, but I will not be able to return to this Philz again since I need to have my dog with me almost...

Last Sunday we purchased a pound of coffee at Philz on 24th in the Mission. Many hours later, upon arriving home, we realized that we didn't have the coffee, and probably left it on the bench outside of the store, where we were drinking the cups of coffee that we also purchased that morning. I called Philz and the lovely woman Emily who answered the phone said, yes, in fact someone had found pound of coffee and brought it back into the store (!!). She promptly arranged with the warehouse to ship out a new pound directly to my house. It arrived a day or so later and we are enjoying it now. Emily emailed me to let me know it was on its way! Not only is this great coffee, but the customer service is incredible, and the customers themselves are amazing (I mean, where else would you find people who actually return a $16 pound of coffee that they find on a bench in the Mission!). Five plus...

Great coffee shop with parklet selling clothing in addition to food and drinks.

This coffee shop was slightly crowded when I visited. I didn't have to wait long to order and got a medium "Iced Coffee Rosé," house way, for $5.95. While waiting for my drink, I looked at the shirts and hats they were selling. Some items were on sale and half-priced. The coffee was wonderful. It had a subtle rose flavor and was very creamy. It was sweet, but not too sweet so I could taste the coffee. Also, there was a clean bathroom and plenty of seating indoors and outdoors. The staff were helpful and polite throughout my visit. Overall, it was a good experience and I would visit again. If you get there later in the afternoon and want to sit down, keep in mind that it the location closes at 5:00 p.m. and the parklet seats are reserved for Firefly (the restaurant on 24th St. next to Philz Coffee)...