Management at 85C is the worst at all bakeries I have ever seen. You never know which type of bread is coming out at what time during the day. My son loves their mocha bread, but I could only get it by luck. I tried to visit at different times and only succeeded to get it one or two times out of ten. If there is a timely schedule for different bread, it should have been posted to inform customers inside the store.

One time when I was at the store, I was offered to try their tuna turnover. It was so yummy that I wanted to buy it for my family. Unfortunately it was no where to be found, so I asked the salesperson. He checked with kitchen and turned out saying they won't bake fresh tuna turnover any more for the day. This answer was quite weird to me. If they are not trying to boost sales, why let customers try their bread for free? After that time, I tried a couples of days at different times but failed to buy the tuna bread again.

Also, it is very confusing when you try to figure out the type of bread in front of you. There is usually one name tag for each type of bread and describing its ingredients. However, the store front salespersons are putting several trays of the same bread (without tags) on various shelves. As a result, customers have to walk back and forth through the aisle to find out what bread it is on a certain shelf.

If management improves, I believe business could be better.