Golden Palace Restaurant — Restaurant in San Jose

Unsanitary Restaurant

AVOID Golden Palace Restaurant at all Costs!

Today is Thanksgiving evening and since there were not many Chinese restaurants open we thought we would try something new.

Since they were busy (probably because most Chinese restaurants were not open) we parked in the back. I was a little shocked to see how dirty and unsanitary their kitchen looked (See picture attached). It actually grossed me out. I brushed it off trying to stay positive. We get in the restaurant and ordered food. We immediately noticed NONE of the employees looked happy and seemed VERY grumpy to the guests. Ok, I let that go too. First, they bring us water. I immediately noticed “something” was swimming in my water. I told them I didn’t want any of their water.

Next they brought us the soup bowls and there I noticed a short black hair. Now I know it wasn’t mind or my friends’ hair because we both have blond hair. Once again we told them about that too. Our male waiter responded, “Sorry, we are busy”. I guess they were telling us that is their excuse for unsanitary glass of water and soup. So the soup comes, I noticed there was dried egg on the side of the bowl. The dried egg on the soup bowl was probably left by the previous customer. I told the staff about it. They just listened. I guess they didn’t know what to say.

The soup was mediocre then shortly thereafter our meals came. The broccoli beef meal was so bad we could only eat a couple bites. The waiter came over and asked us how the meal was. We told him we did not like the broccoli and beef meal.

We received our bill and told them since we didn’t eat the broccoli beef to take it off the bill. The cashier lady started to yell at us and told us we should have told her sooner. We told her we DID tell our male waiter and once again he IGNORED our response when we told him we didn’t like the broccoli beef meal. I think this restaurant should be shut down by the Santa Clara County Health Department.

Oh, last but certainly not least, we found out AFTER the fact, we found out that Golden Palace Restaurant USES MSG!! This food is toxic and is an emotionally abusive place to eat.

This is the first time I was there and certainly the last time I...

Be careful with missing items but still get charged for them. Twice have we been at this restaurant for dim sum in the last few months. Both times there were items missing. The first time we got home and realized one of the items never came. I called the restaurant and was told to go back and they would give me the item. (Should have given me a refund!)

Today, we went to have dim sum again. The restaurant was not very busy at all; there were many empty tables. (Strange for noon time on Saturday.) We ate and after we finished, the waitress brought the to-go boxes and the check. We doubled checked and noticed that one of the items was never served. I specifically told the waitress that we are done and don't want that item any more. She took the order list and ran off. I asked what's going on? She turned her head back and said if they steamed the item already she would bring the dish. What? We are already done. She came back in one minute and tossed that dish on our table. It wasn't even hot. I told her you should have cancelled the item. We are all done with eating. Of course she wasn't going to do that.

Other reviewers have described similar situations so apparently this happens more often than a one-off case. Needless to say, we will not be going back to Golden Palace again. I think it is very short-sighted of the restaurant to handle the situation the way they did. We would have continued to patronize the business if they had handle the situation gracefully and correctly, which is to apologize for the missing item and remove it from the check. Instead, they made us pay for the item that they had forgotten. It was a $7 dish but they don't realize they lost an extended family of customers for life. Perhaps this explains why the restaurant was not even half full at noon time...

Came to Golden Palace for Chinese New Year's Eve dinner with the family and left satisfied with our food and dining experience! The atmosphere inside was full, bustling, and definitely busier than usual for a Friday night (we had eaten here multiple times before). The restaurant's is great for groups and has plenty of seating. Service was generally friendly and efficient.

We were given a "Chef's Pick" New Year's menu, which had fewer items than the full menu, but a good selection nonetheless. We ordered three dishes--I found each to be flavorful, well-cooked, and generously portioned.

The chinese broccoli with oyster sauce was wonderfully tender and seeped with flavor, even without the addition of sauce (which was served on the side).

The tofu with vegetables was very tasty. The tofu was breaded and slightly crispy on the outside, and very soft on the inside.

We also ordered the lobster yi noodles, which seemed like a popular choice for the night. While the lobster itself seems smaller than the previous times we'd ordered this dish, the meat was tender and fresh. The noodles were a good texture and had a springy quality to them.

Overall, each dish seemed thoughtfully made and good value. Golden Palace shall remain on our list for a good Chinese restaurant...