Five Guys — Restaurant in San Jose

I used to be in love with five guys! You'd walk in, and everybody was so cheerful. You file past the boxes and boxes of peanuts. In front, you had the boxes of potatoes. The whole atmosphere was fresh and fun.

This time around, not so fresh and fun!

The potato boxes are gone The peanuts, they have moved up front to the register (so that you don't take extra peanuts with you). The actual peanuts are smaller and broken for the most part!

I ordered the typical bacon cheeseburger, double, all the way with raw onions instead of the grilled onions.

I continued with two hot dogs all the way, and fries and sodas.

I'm not sure if it was the whole change of the atmosphere that had thrown the food off, or if it's actually the food that had not performed to previous standards!

Regardless it was off. Off enough that I'm writing this review.

So, instead of my usual five stars for this place, I give five guys a four star review and I think it really should be a three stars! But since I love this place so much I'm going to go ahead and give it...

(5 stars for food, 1 for customer care) So I went in yesterday to order a take-out and was surprised that the staff was not wearing masks. I realize it's not a requirement but if someone is preparing food, I sure as heck expect them to have a mask. I asked the nice cashier and he said that management wasn't requiring it unless the govt. makes it mandatory. I offered to make some for them. I could see others employees listening, but got the impression management didn't care. And then, as I was waiting, someone came in with their receipt because the order was wrong. The guy putting the orders together took the receipt from his hands, looked it over, and then continued to put orders together without changing his gloves. Until they get more conscientious about their protective gear, I won't be going back. That really saddens me as they have the best burgers and fries around. Hope they read this and take it to heart. ps-still willing to...

First time here and got to say that this is a step up on the Hamburgers and Cheeseburgers we like to eat. The prices are a little more than the In and Out and other burger places but worth it. Most of them come with double patties unless you order a single one. The meat was a great taste of beef. The extras they put on are delish. Grilled mushrooms with the lettuce, tomato and onions and pickles with some mustard took my experience to another level and they have hot dogs too. The milk shakes tasted like a milk shake. Different flavors. Not all thick and MALT like the other places that sell shakes. The fries with cajun salt spice added were NOM NOM city. The small fries could feed 2 people. The facility was clean and location was of course the Almaden Plaza where a Costco, Trader Joes and Lazy Dog and a bunch of other businesses are operating. Service was excellent and seats were perfect for small or...