Jack in the Box — Restaurant in San Jose

Unprofessional, disrespectful, patronizing, and horrible service at the drive thru.

Employees here record customers without consent on their own cell phones.

On my recent visit to the Jack in the Box drive-through in Willow Glen, I encountered an extraordinarily disrespectful and misogynistic employee. The receipt indicated that the employee's name was Osmen, but the employee told me his name was Peter, which felt suspicious since it seemed like he was lying

When I approached the drive-through window, it became clear that this employee had little regard for basic customer service. He rushed me through the process of checking my order, displaying an impatient and condescending attitude. Throughout our interaction, he repeatedly addressed me as "ma'am" in a tone that was clearly mocking, further emphasizing his unprofessional demeanor.

When I requested his name to escalate the matter, he responded by laughing, stating that he had recorded our conversation on his phone. This invasion of my privacy was alarming and uncalled for. Instead of addressing my concerns, he dismissed them entirely, insisting that I was overreacting and making a big deal out of nothing. Ironically, it was he who initiated the argumentative tone, continuously interjecting and refusing to listen to my point of view.

To make matters worse, my order was incorrect and was slathered with an excessive amount of unappealing sauce. When I returned to the drive-through to address this mistake, the same employee—Osmen or Peter, whatever his actual name is—further escalated the situation by accusing me of being at fault and engaging in an unprofessional argument.

It’s very distressing to think that employees at Jack in the Box believe they can record customers without consent.

Management needs to take this seriously and address the behavior of employees like this to ensure that all customers are treated with the respect...

Update 7.12.24 To beat the heat, I had my construction crew showing up at 5:30am pushing to close out a project in Willow Glen...I popped into JIB both times to feed my crew, disappointing them both times. The 2nd time, I was eating a loaded breakfast sandwich and one of my crew noticed I had sausage on mine and he didn't...he calls me on it and says did you get yours ordered special to which I said, no, you didn't have sausage on yours? This is how I discovered 2 of the 4 sandwiches were shorted the sausage patty.

I went here twice in a week around July 1, 2024. Both times they messed up the food order. The first time we ordered sourdough breakfast Jacks and he gave us sourdough burgers that were very poorly put together and an a pathetic excuse for a burger. They all looked like they were made with leftover food from the day before.. Second time we went there we ordered 4 fully loaded sourdough breakfast Jack's and two of them did not have the sausage patty. I paid for four fully loaded sourdough breakfast jacks and two of them were missing the sausage pattys. They're staff is incompetent, I don't understand how they could put out such poor quality food on two separate occasions, at least they are consistent, unfortunately to their own discredit. I definitely will not be going back to this location, and I highly advise you beware. Caveat Emptor. Having seen the response from the owner, it prompted me to read some of the other reviews and it seems like a large majority are saying the same thing I am. Advise going elsewhere or to the Jack in the Box on San Carlos by Leigh if you need Jack in the Box, this...

Open all night (drive through). These people hustle to keep the lines moving. They do a great job of it. They have always had great attitudes in my experience at this location. Never negative. This says a lot to me about the management. Food is good as expected.

*I theorize that we each have the ability to navigate only so many perturbations for any period of time. When two or three issues pop up at once, a person might pull their hair out (an attempt to expand the brain, maybe?). The whole day may allow one or two more, depending on the outcomes of the first two or three. Some incidents may encounter several irritations in working toward the solution, right? So, it’s so important for managers to have the support of their employees, and to delegate and trust the employees to work out problems as they arise. Micromanaging is a trap and a hamster wheel, will cause more problems than are solved by it. *When managers are concerned with their three sides: boss/the owner, the customers AND, equally, the employees (fair time-clocking, scheduling/personal time needs, breaks, delegations and duties, and just treating employees with the same respect as for anyone else) then everything gets done more efficiently. Employees will usually reciprocate respect and will often be well-supportive. Trust and respect go hand-in-hand. The rough roads smooth out when attitudes are good. It’s great for the customers. And the boss/owner? Well, it’s not their goal to be happy. But if they have reasoning like Jack, himself, then they...