Jamba — Restaurant in San Jose

If I can give zero stars, I would, my server was this girl that had black long hair. She looked very young and there was another black lady in the back washing dishes. This girl Jenny I believe? wasn’t even helping any Customer. She was just in the back chilling, not doing anything walking so slow, and bored like dragging her feet. I paid in the kiosk that they have. I ordered a strawberry chunky bowl and it cost me $12.50 which should be wrong because this location is very hood and there are other locations that look fancy like Sunnyvale etc. and same bowl cost 10 bucks. So it’s very surprising to find this price in this type of area but leaving that aside. I asked the girl why was the bowl so watery if is a chunky strawberry bowl and The banana which is the toping it was all Smashy and gross. The whole thing was disgusting so I asked for a refund, she offered it too so she knows she did something wrong. She asked the other lady for her number and then she puts it in the Register and process it in cash instead of in credit card which Is what I paid in. I believe she messed up since she was not trained well. I wait 5 to 10 business days and of course as I expected money is still Not back in my card I lost 12.50 bucks she messed up. So it’s clear to see that the staff there are incompetent. The problem with customers paying for their incompetence is the reputation of the store which will lead to closing...

Service: 0/5 Drink: 1/5

Bought a mango a go go smoothie on a warm day. Waited about 10 minutes for my order to be ready it, there were about 3-4 other customers waiting for their order as well. Once my order was called the female employee who started her shift at around 2:45pm announced my order at around 2:55pm I noticed there were remnants of kale and strawberries. I questioned her what is this, she smirked, "It's kale, you'll be fine." I was in a hurry and did not want to make a scene because my son is hungry.

Now the mango a go go tasted a bit sour and sweet, very different from what I was used to at other Jamba Juice places. If there are issues afterwards you will definitely hear from me again.

Definitely not returning or purchase from Jamba Juice again. Taking my...

I'm a Jamba Juice lover, but this one was a real disappointment. I got a strawberry surfrider and mango-a-go-go and both were watery. I'm so used to good flavor from the one in Gilroy or Salinas, that this was even more disappointing.

Got a call from the manager who was concerned about the quality of the drinks. Because I'm not usually in San Jose, he sent me several free drink cards and a glass to make up for the poor drink quality. This is a manager who understands business. Kudos to you! If I'm ever in the area, I'll give this place a second try just to see if the problem has...