Mountain Mike's Pizza — Restaurant in San Jose

Three stars because the pizza was pretty good. Zero stars for service, customer relations and management. More than 40 minutes (!) to get a pizza, and nobody cared. It was amazing to watch the train-wreck in slow motion. All the "repeat" customers, who knew various employees by name, got their pizzas before other customers who ordered earlier (and they were NOT just picking up pre-ordered pies). Looked like one employee was scared to even attempt to resolve the issue with my pie; might be a hostile working environment regarding employee-management style. Only men in the back, only women in front. No manager present to put in any needed corrections, and no assistant manager or person-in-charge, at least that's what the why-should-I-care apologist said. Offered me a 25% discount on a future visit, which was really helpful given that I'll never patronize a MMP again. I liked MMP a lot, years ago, at their Palo Alto restaurant, but hadn't been to one in at least a decade. After this experience, it's likely that I'll never patronize one again. Based on the reviews here on Yelp, it looks like it's not just mismanagement at this location. But this place deserves a prize for being so outstanding at what not to do. If you are not a regular, go...

I don't understand why this store does not serve Chardonnay Wine anymore and for the last two months. No red in store today either. The staff doesn't have any sort of a sensible answer to this question every time I ask. I like everything else about this business but this is maddening!! If the store no longer serves wine it needs to be mentioned to customers so they don't ask a thousand times and get upset. I am UPSET. Or put it on the website or put a visable sign in the store. Or remove it from the menu. STOP GIVING CUSTOMERS A...

The service was terrible. When we made trhe purchase for the Buffett the cashier had the audacity to say " remember to leave a tip". We wanted to sit in this one area but was dirty and the cashier looked at us and did not attempt to remove the dirty plates and drinks. We moved the items to another table and cleaned the area ourselves. The pizza was not the pizza that you would get if you ordered one off the menu. I was very disappointed and will not be going back to that...