Milk Tea Lab — Restaurant in San Jose

I was here with a friend to order some boba tea for my wrestling team before our dual meet and I was planning it was going to take 15ish minutes, like your average shop right? But was I wrong!

My friend and I ended up staying for around 45-50 minutes! We only order five drinks, two which were the same and they were your basic drinks, nothing complex. When we were there, the only employee was still making drinks for the 2 people there which was around 20 minutes. And when I thought he was going to make ours he started making the online pick up drinks, which I am assuming they ordered theirs after us. 40ish minutes in, I finally go up to the counter and check what is going on and I see that two of my drinks were sitting on the counter for who knows how long, but long enough for the ice to start melting. Though I wasn't going to drink it, I feel like this is unprofessional as my drinks were just sitting there, maybe I would of drank it but it was there melting on the counter. He then informs me that they were out of green tea and he was brewing it. I've been waiting for this long to be informed NOW that they are out of an ingredient.

If you are going to have me wait this long for me to be 30 minutes LATE to watch my wrestling teammates wrestle, at least have some board games out to kill the time.

Other than that, the touch screen ordering was odd because barley any of the drinks had a photo uploaded so I had to pray and guess that they were decent. And for the tipping it was quite high, there wasn't a "no tip" option either and I had to customize it. I'm starting to think that the reason I had such a bad time here is because I didn't tip lol.

The only reason they have 2 stars is because the drinks were good, but quite expensive for an...

Boba tea hot pot is still here! A little different than what I remember when it was first introduced awhile ago, but still a treat I like to return for (Also, price did increase to ~$20 but it is also the only restaurant that gives this unique experience in the area)

You order the Milk Tea Pot at the digital tablet (like any other drink) & sit & wait for it to arrive at your table. You get to choose your base tea, 3 choice of toppings, and also get to choose syrups (we chose mango & lychee) which are all included in the normal price

The jasmine green tea was actually really tasty especially for my friends who are sensitive to sweetness. There was an extra included clear-as-water syrup that we used as sweetener in the tea pot (but we added too much and accidentally made it as sweet as Teaspoon teas 😆)

Hope this helps someone! Definitely a fun experience with friends ❤️

Note: the phone 📞 number does not work to call in. So order online on website or do a walk-in order at the digital self-service tablet.

Also, heads up that on my receipt it says Hot Pot stops getting served at 10:00pm everyday

If music is too loud for conversation, be a polite human being & patiently get the current staff member’s attention to ask they “turn it down a smidge”. (Or ask when they bring your order to your...

I came in around 9:30 to get a a popcorn chicken and ended up getting two tonics and a non spicy popcorn chicken. I ordered at 9:40 and it was perfectly fine since it was loud in there I went to wait in my car which was parked out front of the store front. I waited for more than 24 minutes before I saw the popcorn chicken come out, when I was on my way in to grab it I saw someone else grab it, take a bite then look at the order and realize it wasn’t theirs. I understand mistakes happen but the server didn’t remake mine, when I told her I didn’t want it because someone else had take. A bite out of it she told me “it’s fine” and told me to “just take it”. It ended up having the spicy coating on it even after being labeled nonspicy and my receipt saying nonspicy! My drinks didn’t come out until 10:10, 30 minutes later and the tonic in the drinks was way flatter than usual. I am local and live 3 walking minutes away from this location so it’s disappointing the service has gotten so bad; wasn’t like this when it first opened. Boba Pub a little further has better service and food...