Olive Garden Italian Restaurant — Restaurant in San Jose

We were seated by the door, fine. They lost our names on the waitlist , fine. But the server went ahead and added charges to our order when I clearly had asked her to change my order from the never ending soup and salad to the never ending pasta. There were 2 other people on my table who were getting salad. She mentioned that If I switched she would have to charge me 2 times. One for the never ending pasta and one for the never ending soup and salad. The waitress /hostess acted as if was being dishonest and I think that is very rude. I had only received my soup and the salad was placed on the table . I told her I don’t need the salad which was there for 2 other people as well, so Ill take the never ending pasta with soup. She thought it was funny and proceeded to charge me 2 times for two different menu items. When we went to correct it She said one of us ordered a soup and salad. They removed the soup and sald from the bill and added an extra NEP, and then she acted like she didn’t remember our first conversation. So your telling me that I’m not allowed to change my order and such a simple switch at that ? Management acted like we were wrong as well. What in the world? I have never gotten such bad service here before. This is our go to spot in the neighborhood where me and my family go to often. In summary I had no idea that the never ending pasta was with the soup or salad. When I found out at the beginning of our seating I switched the order. Simple. I’ll be going elsewhere. I’m sure management doesn’t care. Manager and Waiter, Whatever you call the one who takes our order made something so so simple very complicated. They treated my family like we were dishonorable. That’s a big deal to me. I had clearly told the girl that I did not have want the salad and did not even touch it. Fridays going out to eat with my family was supposed to be easy and simple after a long work week. Never again. Next time don’t inadvertently accuse your customers and treat them like trash. We were a party of 6 btw. And more at times . We will take our business...

Went there today to take my 2 little ones to eat. Ordered got some smoothies and drinks then I wanted to make sure we all washed our hands before eating, so I took my kids to the bathroom to wash them real quick. Didn’t even use the bathroom just washed our hands and came back to our whole table cleared off and empty. Literally gone for 2 minutes. And we hadn’t even touched our stuff yet kids smoothies were full to the top still. even had a menu there still so I can look at dessert. Our waiter came by and said oh ate you guys leaving? I told her no someone cleared off our table. And the guy cleaning tables was cleaning 2 tables over and I asked him if he cleared our stuff er didn’t touch yet and he said no 🙄. I seen my glass of water in his bin too bcus I had mine with lemons inside it so I don’t know why he tried to lie to me for. No apology either. Anyways had to get our stuff all over again which was annoying because who just clears untouched stuff. Train your staff better. Who wants to go eat somewhere unprofessional like that. It’s not a mistake it’s just careless. First time I been back here in a few years n wouldn’t recommend it to anyone. On a positive note the salad was alright, kids liked the shrimp scampi I ordered but not all of what they ordered which was the kids pizza n spaghetti. My daughter said her Mac n cheese...

Poor service. Waiters don't communicate with their customers. Instead, they just sick the managers on them like I was throwing a fit.

They gave me a Togo container of soup that was barely half full, and when I asked to get more, the waiter told me I had to wait for the soup to be made, which I was totally cool with. Next thing I know, I've got a manager on my heel saying I shouldn't even be getting soup to go to begin with. That every Olive garden I've been too (across the country, mind you) was wrong and I should have been charged.

I said it was pointless to argue, and that I would leave, paid my tab and merely stated to the waiter that I wish he would have simply told me, instead of making a big deal with the manager. He stated, "I tried to, but you-" and I cut him off by saying "no you did not!" And left.

So, asking me to wait ten minutes for soup to come out, and then sicking a manager on me and treating me very disrespectfully. Y'all lost a regular customer.

This could have been handled very differently. And so much for "endless" if you don't allow an order to be taken to go. That may just be my opinion, but it still could have been communicated in a more respectful manner, instead of treating me like a child throwing a temper tantrum.

You ruined the chain for me. Thank...