Paris Baguette — Restaurant in San Jose

This afternoon, I took my parents to this shop to have coffee. My son suddenly wanted to defecate. My mother took my son to the restroom, but the front desk staff refused to let him in. My son was very anxious. My daughter accidentally spilled coffee all over the floor, and no one came to help. Later, a black clad male staff member came over, acting like a team leader, and told me that the toilet was locked and closed! I ask you, who closed the door!? And it's a little baby who needs to use the restroom! Not adults! We have been pleading for the baby to use the restroom! Just absolutely not! My mother is 70 years old, and my son is a baby! You discriminate! I must file a complaint against you! No human nature! So both of your bathrooms are broken? Do your employees also not use the restroom? I told you that I spend over 100 yuan every week, and I said I won't come back. The male salesperson in black said, "Don't get in the way, give way, and then say goodbye.". OK, I think both of your bathrooms are broken and unusable, which is a lie. You are shameful fraudsters, and I will file a complaint against you. Your store often lacks a cup of coffee. I ordered coffee from DoorDash this afternoon and went home. I wanted two iced coffee and two hot coffee, but all four cups were iced!!! My impression of this store is extremely poor. I will tell everyone around me not to go to any Paris Bette anymore. This store has nothing to do with Paris!!! This is a low-quality Korean shop! Full of inhumanity, lying, and stealing credit cards! May I ask if the restroom at your headquarters is closed? Do you have a time limit for using the restroom? My son had diarrhea after finishing his meal, and I suspect there is also a big problem with your food! I can't hold it anymore and suddenly need to go to the bathroom! I will post these on various platforms, tell everyone, Google, Yelp, Facebook, and everywhere, tell everyone that you lock the restroom, don't let babies go to the restroom, and you have two restrooms! All the restrooms is broken?...

I usually hate to leave bad reviews to cafeterias (I love cafes), but this one is way over. My family visits this place now and then, and they a lot of times make mistakes by overcharging coffees and misplacing orders. I thought, well, everyone makes mistakes, thats okay, couple of bucks.

Until today, my family come back home and stop by ordering some coffees, we did order a lot of stuff here. My little son wanted to use the restroom (you know the little kids), and the staff refused. One said it had just been cleaned, and the other one said it was broken, even my family insist we would clean afterwards and it should be quick, my son was just about to poo in his pants but luckies there is a saloon nearby and we are their old customers too. You can tell they are lying probably because they do not want customers to use their 'well-cared' restroom. Today is the day after Thanksgiving (Friday), and I really do not want to ruin anyone's day, but this staff apparently do not care their customers, maybe because they are just popular?? I guess I would stick to Peets coffee and Starbucks more often, at least they have warmhearted staff and an open restroom for their customers, and...

If I could give 0 stars I would. This was my first time in this bakery and I had the WORST experience ever. The cashier guy was really rude. I was waiting outside because I had a dog and I had my mom go inside to get a cake, while my mom tried to order the cake she pointed out the cake she wanted. Multiple times the cashier (guy)YELLED at my mom to say the name not point at it, my mom didn’t know how to pronounce it so she couldn’t tell him. Until I came inside to tell him what my mom wanted. You are seeing someone struggling with pronouncing a name you don’t need to be rude about it if they are pointing out the one they want. This is unacceptable I will never come back here again. This place needs to train their employees better because I am a paying customer I’m not asking things for free. Plus is not hard to understand when a customer points at a cake , you should be able to understand , not everyone in this country is English proficient and If it was anyone else’s parents I would’ve...