Poke House — Restaurant in San Jose

Healthy tasty food that needs a little polishing.

The food was good! The fish was fresh, staff was friendly, and the store was clean. Their konbucha was unique and I would order it again. Thank you for the sampling!

The confusion starts the moment you try to walk in. One of the door for some reason was locked yet it says "PULL" so many patrons keep trying.

Then you walk over to the cash register to order, but they tell you you're supposed to make the order at the entrance.

It's their grand opening so I'm sure they will get this polished over time, but I had to knock a star off because I ordered one of their signature dishes and the worker didn't seem to know what she was doing. Worker kept asking what else I wanted. I ended up getting a bowl that wasn't quite the signature dish. I ordered the great white, but there was no kale or bonito flakes.

I'm not sure about the vibe between the workers here. The manager at one point said something like "you guys stop standing around!" Some workers were taking a break in the restaurant on their startphone talking about when they are getting off.

The food was good and I'll definitely be back to update my review once their staff had some time to get used...

I was craving poke, but I highly regret that I went today. Now I understand why the rating is 3.9 stars. Customer service is not the greatest. They gave me attitude for asking for extra toppings.

I ordered a large and a medium bowl, and when it came to adding in the fishes for the food, they put literally half a scoop of what they usually do for all of the 4 choices of protein. I can't even ask for extra because knowing them, they will charge me extra, which is absurd, because before they would put a FULL scoop for the same price.

For the toppings, such as onions, mangos, etc., I had to add for extra and they gave me attitude for it.

When it came to sauces, they put so much sauce that it's salty and it's not edible anymore.

When they were putting in the mixed in food items with the sauce, they were not careful and they were spilling things, whereas before on other days, the people are very careful with how they handle the food.

I had to ask for extra ingredients because they put half of what they usually put. This is unacceptable.

This transaction happened on January 15th, 2024, at 5:29pm. Check your cameras, check your staff, perhaps the staff need to be...

Food is good, but the prices have skyrocketed. I used to go once a week, and now it’s been 2 years since I’ve visited. The large bowl used to be ~$14, and now it’s over $20. I usually get the medium, which was previously about $12, and now it’s $17. The bowls were worth the pre-covid prices, but not what they are now. When my now husband & I were dating, this was our spot because we love poke and our combined spending here was $25 or less. But when we went together post covid, we were shocked when 2 poke bowls came out to $45! On top of that, the quantities were smaller and the workers were not even taking full scoops. They would skimp out on the fish and overload on rice & toppings, which was not the case before. I know costs are inflated now, but $45 is ridiculous considering it’s almost double what it was a few years ago, and the quantity is smaller. Oh, and I recommend ordering in person so you can see what they’re putting in. When I ordered a medium bowl online for pickup, I came home just to find that they had omitted...