Teaspoon Hostetter — Restaurant in San Jose

Worst service, server with ego attitude lied to escalate problems and forced me to accept her fake "sorry" and "solution". I used to be a loyal customer but now I want to keep all my friends from there. I dropped by after lunch as usually for a drink with my friend. I saw samples that I want to try. We just stood at the counter for a while and all employees ignored us. I politely asked for their attention. One of the employees came and told me to order through the machine and walked away without asking me if I have any questions/requests. Obviously, she's not trying to help with my request/question and want to save all the work. The store's totally empty and we're the only customers. I asked for their attention for a second time and still stay calm during all the communication. We said we wanted to try the samples, but she just pour a little in a cup. It's so little in ONE cup that it's apparently for just one person. We clarified that we BOTH want to tried the samples. She just added a little more in the SAME cup. We both feel so embarrassed and mad the way she dropped the cup HARD in the table and showed us the EGO attitude. We still bear with her attitude and asked for separating the samples into two cups cuz we don't feel comfortable and have no idea why she make the assumption that we want to share a cup. The server complained we wasted cups right after our request. We asked to speak to the manager and she just kept lying and trying to escalate the problem. She even made up for her assumption of sharing cups by saying she felt comfortable sharing a cup with me. She tried every way to stop us from talking to someone else who's above her position. I had been buying drink for several years since I moved in the neighborhood in 2021. Won't ever come back again unless they give me a solution. I've had enough of the employee's sarcastic "sorry" with attitudes. At least people can tell if a person sincerely means it. Self-esteem is not something a free drink can buy after all these unnecessary attitude...

After a shopping trip at the nearby Asian grocery store, my family stopped by Teaspoon for some pearl milk tea. This location is in a busy plaza where parking can be a bit challenging, but we were lucky to find a spot without too much trouble.

Walking in, we were greeted by very friendly staff, which made for a welcoming experience. While waiting for our drinks, we took a moment to browse the merchandise they had on display, which added a nice touch to the atmosphere. The service was impressively quick, making it an easy stop for a refreshing drink.

I ordered the classic Milk Tea with Crystal Boba, and it was delicious. The tea had a great balance of creaminess and flavor, and the Crystal Boba was a fun and slightly chewy alternative to traditional tapioca pearls. My family also enjoyed their drinks, though we might explore other flavors on our next visit.

Given the number of competing boba shops in the area, Teaspoon holds its own with friendly service, fast preparation, and solid drink quality. While parking and competition might be minor drawbacks, it’s definitely a spot worth visiting if you’re nearby. We’ll likely return when we’re in...

I've been coming to this location frequently, and I love the overall experience however I will say that having just one person on the floor without support is their downfall. They need to learn when to ask for help. Aside of that I think Jerry? Is always there. In the back working, if he notices drinks he'll step in to help. You can tell he works too hard. I've only had one negative experience with someone recently named Trubey. She looks new? I haven't seen her before at this location however she was passive aggressive and very bad at listening and answering questions about the drinks. She gave off supervisor energy though so I'm sure it was just stress but I honestly left with a bitter taste in my mouth and psychologically, my drink didn't taste worth it or yummy. I wish teaspoon has a mobile app or log in to see their rewards or mobile pickup that was easier to use and manager. I like 7Leaves system, makes everything straight forward. Maybe I just don't put in enough effort to figure it out because it didn't seem easy. Idk....