Peters' Bakery — Restaurant in San Jose

My family have been going to this bakery for over 40+ years, 4 generations. After today we will take our business elsewhere. Mariah is extremely unprofessional and rude. We had to give her our order 4 times and then she walks 2 feet away from us and starts making fun of us with her co-worker about our order. They both laugh assuming we weren’t paying attention what they were saying and doing. It is extremely rude and as an adults we don’t have time to be treated in this manner by the youth. Austin who says he was the manager was another employee who had no smile or no customer service. We know who the managers, owners and long time employees are and they NEVER are rude ever. But this group of youth can be rude, entitled to treat you badly. This isn’t worth our money and time. We live in another city we have a bakery within our community that is walking distance but instead we take the trip to Peter’s bakery to get what love. After today we will not go here again. And we will let our family and friends who go there about Our experience. It is weird how people behave and think everyone has to tolerate this immature and unprofessional behavior from employees. They are donuts you aren’t solving the world’s problem. Lastly we get home to our simple order with incorrect donuts and we are pretty sure we were charged correctly. Be kind it is free and it costs...

I had a very exhausting experience here when ordering a prepaid cake. I had ordered a custom cake two weeks in advance for an easy pickup. I came in at 11am as per my order and was told at 11:25 that there was a mistake and that the cake wasn’t made. Their reason was that the order ticket was placed on the wrong Saturday. The staff kindly acknowledged their mistake and offered a full refund. I accepted and was asked to wait 20 minutes to have my cake ready. Later, I was told the cake would be ready in another 20 minutes. During this time, a staff member double checked to make sure I wanted to keep the same decorations as before and I said yes. When I received the cake around 12:10, the decorations were slightly off the description, but I was okay with it and took the cake home. After eating the cake, I realized the icing was wrong too and that it was buttercream instead of the whipped icing that I had ordered. I was fine getting the cake later than expected, but getting the order wrong too was very irritating. My family has been a customer here for over 30 years so we know this was an outlier, and I hope this experience does not happen again! Dear owners, please set up a system for checking online orders so the order tickets dont get misplaced or put on the wrong...

There's definitely a real reason why this bakery quickly pops out in your google search. and believe me, its popularity is legitimate.

Early this week I was looking for a good bakery to buy a birthday cake so I followed my instinct and call them to make my order. The person who took the phone call was super friendly; she provided me with different bits of advice (it was clear that they were very busy, but she was very patient) and to avoid a long waiting time the day of the pick up I decide to go yesterday to pay my order in advance.

They really take all the COVID19 precautions, only two people at a time inside the store and if you already paid your order, you don't have to wait in line, just scan the QR code that is outside of the store and someone is going to come out to deliver your order.

It was almost impossible not to buy something being inside the store so I bought 4 tarts: Chocolate, lemon, strawberry & blackberry, one word: Divine! The waiting time is worth it. They have a wide variety of bread, cookies, cupcakes, pastries, coffee cakes, pies, danish, and donuts. The place is super clean (inside and outside) everyone is very friendly and they try to assist you as quickly...