Puerto Azul Restaurant — Restaurant in San Jose

Rubber Glove Found in Food – No Accountability from Staff

I’ve given this restaurant a few chances over the years since it’s local and I genuinely love Mexican food—but after this last visit with my family, I won’t be returning.

We came in this Sunday after church, so we expected it to be busy and were patient with the wait to be seated. That wasn’t a big deal. But the attitude of the waiter who took our order was unacceptable. My 69-year-old dad, who has some hearing challenges and doesn’t go out to eat often, asked a simple question about what came with his meal. The waiter rolled his eyes, slapped his pen against his notepad, and gave short, passive-aggressive responses. Completely uncalled for.

The food took a long time to arrive, again—understandable given the day. But the real issue? My dad found a rubber latex glove inside his burrito. At first, we thought it might’ve been a chile, but it was clearly a glove that had been cooked into the food.

We notified the staff immediately. Instead of addressing the situation, every single employee went to sing happy birthday to another table. No one stayed back to handle what was a serious health concern. Eventually, someone came to the table asking what was wrong—only to cut us off and say he already knew. If he already knew, why ask what’s wrong? Just address the situation.

Then the manager finally shows up, looks at the glove, and asks which meal it came from. He says he’ll go talk to the kitchen, then disappears. No one followed up. No one told us what was happening. We were left sitting there, not knowing if we should stay or leave.

When I asked about the bill, I was told we’d still be charged—no apology, no accountability, just attitude. I had to press to even get a receipt. And despite asking again if someone was going to come back to address the issue, nothing happened. We left feeling ignored, disrespected, and honestly, disgusted.

This wasn’t just bad service—it was a complete breakdown in basic hospitality and food safety. I’m extremely disappointed. I truly hope management sees this review and has a serious conversation with their team about customer service, communication, and quality control. This experience should never happen to...

First off I'd like to say... Puerto Azul is one of those places to go for Molcajetes and Mariscos. We did both today. My wife and I normally come to eat here for special occasions and it's always a nice atmosphere and terrific service. I'm posting several pictures today to show the beautiful presentation. The menu gives several items that are all delicious in my opinion. Today we went for an early supper and we tried a new item we've never had.. on the menu it's described as a pineapple filled with seafood. One ingredient that sort of killed the dish was an overwhelming amount of cheese all over the seafood inside the sweet pineapple. We also had some awesome azul oysters, queso con chorizo and a seafood Molcajete. We couldn't finish everything and asked to to go containers for our soon to be midnight snacking. We then get up to pay and I believe it was a manager on duty helped ring it all up and I paid the bill. Sometimes I keep things to myself when I think I could be wrong.. but not this time because I felt like it could make a difference in case someone else wasn't expecting a ton of cheese all over this tasty seafood. I pointed out the menu to him and said it doesn't say these dishes have cheese as an ingredient and my wife disliked her plate. He looked very surprised and insisted it in fact does say it does. I wasn't trying to argue but merely suggest the wait-staff should notify customers that in fact there is a ton of cheese not just on the Pineapple but also in the molcajete. He wasn't willing to see what the menu actually said and I dropped it and said hey you don't need to hear what I'm saying but its your choice to satisfy your customers. I would have easily given a 5 star review... there is no 4.5 stars so 4 it is... I will be going back but now I know I need to request that an ingredient not be added that was never supposed to be there in the first place... ok that's my review... I still love you Puerto Azul.. just work on your people skills... awesome waitress by the way. I didn't catch her name. Also a small detail makes a difference.... I was charged an extra dollar for an Ice Tea over...

This restaurant used to be one of my favorites but it slowly has been deteriorating because of service. Food and drinks are excellent but, wow these servers here are terrible and today I received the worst service since coming here. Unfortunately it will be a long time before I return in hopes if a shake up of employees. Do yourself a favor and ask for a different server if Dora happens to wait on you. We waited for about 15 to 20 minutes before she greeted our table with a quick "what would you like?" Thankfully the host got us our drinks or we would have left. Dora returned to the table to drop off our food and we asked for some more salsa that was already sitting prepared at the service station. Unfortunately, that was the last time she visited our table. Watched her walk by into the kitchen and come out with plates of food, no big deal. Dropped it all off to some fellow Hispanics and proceeded to walk by the salsa again and grab some napkins for that same table. She visited a different table, did the same thing, and returned to them with more drinks. We managed to get a busboy to grab us some salsa. Never got our drinks refilled and had to flag down a different waitress for our check. I'm not saying Dora is racist but it sure made me feel like our presence was unwanted because she sure did pay a lot more attention to her Hispanic tables and their needs. I guess the fact that this restaurant is in the middle of Willow Glen and there are no white people on a busy Sunday afternoon should have been a...