Santa Fe Taqueria — Restaurant in San Jose

Food is actually good here when it is taken seriously and when your customers are spending there hard earned money it should be taken seriously. I know there is a language barrier but that really limits businesses from breaking out of there niche demographic I speak Spanish so I get along well but I've seen first hand non Spanish speakers getting frustrated when the person operating the cash register can't understand what is being said. Being that this is san jose and we are blessed to have the diversity we do seriously make it a point to have at least 1 English speaker on every shift and watch your sales go up and bad reviews go away. My one Star isn't about the language barrier again I speak Spanish and have placed my orders in Spanish in person but have also written it in Spanish and English when getting door dash. It doesn't matter if it's in person or on doordash there is always at least one wrong thing with each order and being an operations manager myself I would take the common theme in all the one star reviews and try to fix it, that common theme is lack of attention to detail. Whether it's getting the wrong meat on the order, getting modifications wrong or completely wrong items this place needs a manager that will take service seriously and...

Santa fe was a good taqueria before pandemic! I decided to come back to santa fe ! Worst experience never coming back ! It was yesterday friday around 1 pm. The cook who gave me my tacos was very rude ! I asked fot limons and she gave me like a bad face! You could get your limons and sauces before pandemic now you have to ask ! I then asked for a hot sauce and she heard me ! She saw me standing there and didn’t give it to me ! Untill the cashier came and saw me standing there waiting she then asked me if i needed something so I asked her for a sauce! I asked for carne asada tacos ! The meat was horrible in huge pieces! If you’re thinking of coming here hear me out to to super taqueria instead you will never...

The customer service is horrible... The horrible female manager is even worse; I had ordered food over the phone but being Hispanic they took to an offense to here me speak to them in the English language that the u.s. citizens are supposed to speak, they took quick action to be rude and disrespectful because my debit card is not under my name and is under my wife's. They almost denied me my food but luckily I had cash to purchase it with. I left angry because of the disrepect and no longer enjoyed my "Carne Asada Fries" now I seek for all people reading this to do something to at least hire people who can speak the two...