Taco Bell — Restaurant in San Jose

Absolutely RUDE!!! my husband and I have been coming here for a long time we always park way in the back, we either eat there or subway, now I don't see no signs that indicates Taco Bell customer parking only! I've parked there numerous amount of times and their employees that work the drive thru would see me parking would never tell us not to park there at all, until today, I had been parked there for a while and we started walking towards the store we heard someone yelling but didn't think anything of it, we honestly thought the employee was talking to another employee, but the yelling intensified as we got closer, she looked so angry and started yelling you can't park there only taco bell customers! you can see she was angry and had a very bad attitude! I told her I've been parking here for a long time no one has ever said anything to us before, she just continued yelling at us angry then walked away, I proceed to take pictures of where I parked to show no signs of no parking are posted, we ended up leaving and I called to speak to the manager and get corporates number, they answered with a hello, very unprofessional for a customer service facility, the manager never responded she had me waiting 5 minutes. There's ways to approach people and let them know about the parking but to start yelling at people is absolutely...

We ordered three crunchy tacos with an extra crunchy tacos in the drive through. We checked our order when we received it and it was three soft with one crunchy. We thought it be a simple fix so we went into the store to tell the workers. But we were only met with interrogation and they claimed that we ordered combo number two, which wasn’t true, and that that comes with soft tacos. We went back and forth with the worker many times and she got another to talk with us. However she also gave us super bad attitude. When she finally decided to fix our order, she aggressively grabbed our bag of food and threw it into the trash, ALONG WITH THE EXTRA TACO that we paid for. And she gave us what we wanted which is the three crunchy tacos but didn’t give the extra one that she threw away along with the wrong order. We left after that to avoid further conflicts. It ruined our afternoon and appetite.

We have been coming to this Taco Bell for four years and we have never been treated with such horrible and aggressive customer service. I work in food service as well so I understand that people can be frustrating but that is no excuse to give such bad customer service and to show this level of aggression towards guests. Over all a...

On August 26 around 3:40 pm I was treated unprofessionally at this location. My brother and I stood at the counter for about 5 mins till an employee shouted from across to use the kiosk. This was my first time ordering from a kiosk and I was struggling to put in my order. I asked the employee if she can help me look for a certain item I needed to customize. She gave me a dirty look and said it should just be on screen. I was shocked at her unprofessionalism and disrespect towards us. I asked for help again and she wouldn’t help. I went back to the screen struggling. So I went in my car and went through the drive through instead. The same girl that didn’t want to help handed me my order and I asked her which box had the custom tacos. She pointed at the second box. When I arrived home and checked I found that she lied. I couldn’t find them. I want everyone to know how rude this location is. They are lazy and don’t care about helping their customers. No excuse for...