Teaspoon Saratoga — Restaurant in San Jose

I can never get over this California based tea place. The regular cream is good but they also have a delicious signature cream, as well as oat milk that works really well as a dairy substitute (both signature cream and oat milk are 70¢ extra). Their brews are always top notch and I highly recommend trying them with 0% sugar as the taste really comes through in a nice way. My favorites are the more floral, lighter teas like high mountain oolong and osthmanthus black tea. Their Caramel Cream is a take on the brown sugar boba that has become a fad in recent years and is delicious, for those who prefer their boba sweet. Speaking of boba, the topping selection (all 70¢ each) is also excellent, just be sure to strategize which toppings go with fruity teas vs milk teas. Their rewards program is also pretty good and the handy dandy app is fast and efficient for ordering before you go. Just be sure to anticipate the drink taking 10-15 minutes to make, sometimes the baristas forget to send out the confirmation and you'll get the notification on your phone two hours later.

All in all, a great place to stop by, with locations around Silicon Valley and south of the Bay too.

Spotlight custom drink I love: high mountain oolong tea with oat milk, 0% sugar, light ice, crystal boba - $6.65 (feel free to sub out the oat milk for regular cream but I personally think the oat milk goes rather well, and am willing to pay that...

We came over to teaspoon on moorpark August 22nd 6:55 pm to get quick drink and dessert, and had an unpleasant response from the manager after they overcharged us.

My daughter ordered a “make your own” shaved ice with no toppings listed as 7$ on the menu. We also ordered 2 drinks and a free cup of water.

When we had checked the receipt we saw that the “make your own” shaved ice listed as 7$ was charged as 8$ (the price of the house special shaved ice). We asked the employee about it and he brought out a short haired lady who introduced herself as the manager. I explained how if you’re going to list the price as 7$ you shouldn’t charge us 8$. She explained how she changed the menu inside the store, but since no customers were allowed for COVID social distancing purposes no one could see the menu inside, only the one displayed outside. We explained that and it was just principle even though we could afford the extra dollar.

She simply said that if we could afford we shouldn’t be complaining at all. After telling her again it’s just principal and it’s not right to advertise a false price,she simply just gave us our dollar back but didn’t apologize.

Her attitude was not one of a responsible and caring manager. We hope they will change the menu and treat their customers with more care and respect. We won’t be returning to this Teaspoon...

I used to love Teaspoon but they will be crossed out from my list after this most recent visit. I only order hot non-caffeinated drinks from them and they would come in the 20 oz cups just like their cold drinks. But I was presented with the 16 oz cup this time. When I asked if they were out of the bigger size I was told that they are reducing the cup size because other customers complained their brewed tea is too watered down so they recalibrated their Expresso machine and give us less. WHAT? If you've recalibrated the machine so it can brew the tea better, why would you still need to cut out the amount of water? It does not make sense at all! They are also charging the same price for the reduced size too. That is 4 0z or 20% less than what they originally offered!! This is such a bad way to run business - not addressing the real issue but deciding to scam customers...