Golden Chick — Restaurant in San Juan

My bad Experience with Golden Chick started when I got home and I realized that my wings were the wrong ones. I called the store and there was no answer. I decided to wait till the next day to drive over there because it was already too late and it was a 20 minute drive to get there. So I went back on the 7th around noon And that's when my bad experience started. When I explained to the lady that was the cashier in the drive through windowthat my order was wrong and that i would like it done right she said it was too late because the order was from the night before and i should have called then so it was too late for me to do anything even if i did bring back the complete order with the recreipt. so i asked for the manager and she was worse than the cashier. as she came to the window i could see she angry and had a very bad atitude demanding my credit card that I used to pay with because she was gonna give me a refund. when i never asked for a refund. I told her I wasn't asking for a refund i just wante my order done right. Her response was, well, you should have called last night. So I said, I did call. Would you like to see my phone history? Her response was I should have kept trying. Because she was busy on the phone with someone at the time that I called. At that point I just said she's just throwing up roadblocks and escalating the situation, so I just decided to give her my credit card and get the refund. and she had an atitude all the way to the end. I do want to give two thumbs up to the cashier from the night before, Mykel. For being calm, courteous, apologetic and sympathetic For fixing the first mistake, I discovered on the same order. Great food, just bad management. The other rude employees are probably learning it from management. Recommendations. More training into customer service and customer satisfaction. Let me know people who is wrong in this case the customer or...

Golden Chick – San Juan, TX

Just wrapped up the most relaxing quinceañera photo session ever at Villa Las Palmas nearby, and as always when I’m in San Juan, I made a beeline straight to Golden Chick—because this is the only one in the Valley close to me (I’m from San Benito)!

Let me tell you… WOW. I devoured every single piece of that fried chicken like it was my first time eating in weeks. I didn’t even know I could eat that much fried chicken until I came back to Golden Chick! It’s crispy, juicy, flavorful—and not just salty like other places. This chicken has soul, it has flavor, it has that golden magic that makes you go, “Mmm!” with every bite.

Hands down, better than Church’s. No contest.

And the employees? Super friendly! I walked in around 7 p.m., and they greeted me like I was family. You could tell they love what they do and take pride in their service. It made the whole experience even better.

If you’re in San Juan, don’t miss this place. Trust me—whether you’re local or just passing through, Golden Chick is the...

I can honestly say that I rarely find a fast food place that takes this much pride in their food. It is phenomenal! I've tried different items on their menu but keep coming back to their spicy tenders, corn cheese stuffed fritters, I think that's what they're called, and their jalapeño poppers. I love their Okra. The green beans-meh not so much. Oh my gosh....Their ROLLS! are my favorite. I can't resist. I try to eat low carb but I don't care when it comes to their rolls! You pay little more but these prices are worth the food quality. I appreciate that I can also substitute the drink for another side!! Who does that?! It's sad to admit that I just started going to Golden Chick... where have I been? You will not regret, ...