The policies and organization at this place are a disaster and I would give 0 stars if I could for wasting our time. I tried to make a reservation online and there were zero slots months in advance at different times throughout the day, so we figured it was malfunctioning and we would walk in on the day of.

I asked if I could be added to the waitlist, but I was told to look at a menu beforehand. I told the host I had read the menu online and that yes, I would like to be added to the waitlist, and she just... started talking to another customer? This happened to other people as well, so it seems like they have a bizarre policy about forcing people to read menus. Meanwhile, other people are coming in and getting on the waitlist ahead of us while we're being told to wait. Finally, we're number 7 on the waitlist, and we walk around a bit nearby because it seems like they're not allowed to give anyone an initial estimate of the wait time when even knowing 5/30/60ish minutes would help.

We return an hour later to check on our spot and are told we're second in line, great. Another 15 minutes go by and then a host tells us we're now fifth in line because the system is malfunctioning and put us in the wrong order? At this point we're fuming. Instead of just putting us next in line, there's still dozens of people who somehow got reservations being seated right away, and a person ahead of us who definitely wasn't the person we saw get added to the waitlist right before us. The host tells us there's only one table available if we want outdoor seating and to argue amongst ourselves for who gets it, which makes everyone uncomfortable until the host says she'll figure it out herself and seat us... in 15 minutes.

I told her in advance that I'd like a shaded spot outside; they give that spot to the person ahead of us (that isn't even supposed to be ahead of us), and put us in a spot with the sun beating down on our backs and tell us it'll be another 15 minutes to get a different table. The final straw was when I put a white napkin on my lap and the server anxiously begged me to let her change it to a black one to match my black clothes even though I said the white one was fine... because "they're really strict about that"?

The next time a server came around, we told them we were leaving, because after waiting for one and a half hours and dealing with so much nonsense, we didn't want to spend $150 on this restaurant.

I don't know what kind of management is running this place and berating their servers for this napkin policy, but these policies are ridiculously rigid to the point where customers are burderned with management's issues and the entire structure is falling apart. Management, if you're reading this and you blame or fire a server or a host for this bad review, you are missing the point and treating your employees poorly. Also, stop bullying them about napkin colors, because nobody gives a sh*t if their napkin matches their pants. The employees were kind, and if the service isn't great, it's because they're understaffed and stressed by working with tight regulations and malfunctioning tech. Y'all need to get it together and restructure your conditions to allow for more flexibility for your workers and your customers.

I hardly ever leave a negative review, and this essay isn't coming from an entitled Karen... I'm happy to give second chances when something goes wrong, but when something goes wrong at every possible opportunity, seven strikes and you're out.