Subway — Restaurant in San Rafael

Food was fine, service not so much . I ordered through their app which was easy, unfortunately when we got the their it took 15 mins to get drink, fountain machine had been fixed earlier in the day and it wasn't working still. Slight issue trying to get bottled drinks because I didn't purchase those online and refused to reimburse me so I can buy new ones. Finally they agreed after checking prices that I could get 4 bottles of soda. The "head guy" refused to speak to me, and would only tell his co-worker what to tell me. The new guy was trying very hard to be helpful and I appreciated that.Very frustrating all in all. The place was a mess (not food area) where drink machine was, water leaking into pans and a broken machine with a free sign sitting outside on the walk way. Not sure if the owner cares for this...

This Location is being here for the longest I can remember. Is always kept clean and ready to serve you with a smile. The owner is very involved in the operation of the business and available to serve customers any time. The location is not helping the business since the mall has been a ghost town for I've 5 years. Now it looks like the mall owner are finally getting to demolishe it down. I can't wait to see them in the new location after the remodel. Good is...

Horrible service, employees were rude from the start. Once we started to order they were talking like if they were annoyed. I didn’t know I was in a rush to order. If it was busy I 100% would understand. My wife and I were the only ones in the store. We were polite through out the entire transaction but I was just about to walk out....