El Pollo Loco — Restaurant in San Rafael

Sure- update. I eat here most days due to convenience of location for my work.

Every day after the ordering is complete- the cashier will say is that all? I say yes thank you that is all. And then I'm asked again if I would like to add chips or guac. (right after I have said no and that was all) it is asked again. Annoying. And then occasionally I'll get a do I want to upgrade my drink (again this is after I say no thanks to that)

Then on occasion my salad will not have any silverware or my drink won't have a straw.

If ever I ask for additional cheese the salad comes with no cheese. So pretty much as long as you order it how it comes with out asking to buy extra cheese the salad itself is pretty consistent.

The number 1 thing is the ordering in drive thru- the cashier will straight be talking to someone else in the middle of trying to talk to them when it's my turn at the window (in an attempt to keep orders moving forward I get that much but when its my turn and I've waited it should be my turn)

Once an order is done and the customer says nothin else- it would be a great idea to stop offering more things! It's SO SO ANNOYING. ask before the customer says nothing else. The cashier will literally say will that complete your order- then always I say yes. But then EVERY SINGLE TIME I get asked if I want to add more. When I agree that it is complete. Let it be completed!

Thanks for asking. Add make the order additions more accurate.

Same thing Double chicken avocado salad with a side of cotija and a vitamin water small. No I don't want chips and guac and especially after I've just said no thanks to anything else.

No. No. No. no still means no!

Update: a year later. New window worker. Same line of questions. Every time I say that is all. I am then asked if I would like the dang chips and guacamole. 😂 No. I really don't want anything other than what I am trying to...

Bawk bawk! 🐓 I strutted my feathers over to El Pollo Loco, and let me tell you, this place really knows how to treat a chicken right! Sure, the location isn’t the best—kinda tucked away in a spot you might miss if you’re not paying attention—but hey, at least there’s good parking! I didn’t have to flap my wings too far to find a spot.

The menu? Oh, it’s like a clucker’s paradise! So many tasty meals and sides to peck at, from juicy chicken (sorry, cousins) to delicious mac and cheese that’s so creamy it’ll make your feathers curl. The food’s not just tasty; it’s good quality too—way better than those pricey Chipotle burritos. Plus, it’s all pretty easy on the beak, price-wise.

But, uh, can we talk about those weird stairs at the entrance? First, you go up, then immediately back down again. What’s up with that? It’s like someone was playing a prank on us chickens. Still, I didn’t let it ruffle my feathers too much.

Overall, I’d definitely scratch around here again. It’s a cluckin’ good place to fill up your belly without emptying your...

What a rip, got a double chicken salad for 13.25 it was fresh salad the rice and beans portions were just terrible you can loose weight eating here, half the food in a burrito for 13 bucks just not a good deal I will be pollo loco to eat here again, rip off...

In order to make something I could return and eat, first off make it bigger for 12$ geez, the taco shell was a stale chip it was of poor quality and half the height of normal taco salads makde the whole meal cheaply made go to the mexican place in point Richmond by the corner pub then pizza then 10$ taco salads, so they have a crisp taco shell fresh, next black or refried beans and rice not a table spoon but a good amount the stuff is cheap don't be stingy, next well keep it fresh the meat wasn't fresh either while I was looking at it being grilled giving me the illusion I was getting fresh BBQ, well that's enough good luck

The place looks really good from the outside but once inside is like a burger king, you can make the place better not so fast food. Work on your menu...